Full job descriptionCustomer Service Advisor needed in Gloucester, Salary: £28,000 Pro Rata, Job Type: Full-time, Temporary (3 Months), Working Hours: Monday to Friday, 8:30am - 5:00pm, Office Based.

Fantastic opportunity to join a well-established business during a busy peak trading period, providing exceptional customer service and support to customers across multiple channels.

Job Description

We are currently recruiting for 2 Customer Service Advisors to join a busy customer service team on a 3-month temporary basis. This role will play a key part in supporting the business through a peak trading period, ensuring customers receive a professional, efficient and positive experience.

Working within a fast-paced environment, you will be responsible for handling customer enquiries, resolving issues and maintaining excellent levels of customer service while working closely with colleagues across the business.

Role and Responsibilities*Respond to customer enquiries via phone, email and other communication channels
*Deliver exceptional customer service at all times
*Resolve customer queries efficiently and professionally
*Process customer requests and update internal systems accurately
*Liaise with internal departments to ensure customer issues are resolved promptly
*Maintain accurate customer records and documentation
*Escalate complex issues where required
*Ensure customers are kept informed throughout the resolution process
*Support the wider customer service team during peak trading periods
*Contribute to a positive and customer-focused working environment


About You*Previous customer service experience is essential
*Strong communication and interpersonal skills
*Confident handling customer enquiries and resolving issues
*Excellent organisational skills and attention to detail
*Comfortable working in a fast-paced environment
*Good IT skills and ability to learn new systems quickly
*Positive, proactive and professional approach
*Ability to work effectively both independently and as part of a team
*Reliable and committed throughout the duration of the assignment


What is on Offer*Salary equivalent to £28,000 per annum
*3-month temporary assignment
*Immediate opportunity to join a busy and supportive team
*Monday to Friday, 8:30am - 5:00pm
*Office-based role in Gloucester
*Opportunity to gain valuable experience within a well-known business
*Friendly and collaborative working environment


Interested?

To apply or find out more, contact Pertemps Gloucester:

Unit A4, Elmbridge Court, Cheltenham Road East, Gloucester, GL3 1JZ

Call Monday-Friday, 08:00-17:00.