Full job descriptionAre you an experienced Customer Service Specialist, Customer
Account Coordinator or Customer Account Manager with a background
in aerospace or manufacturing?

Do you enjoy building strong customer relationships, managing
customer demand and working closely with production and supply
chain teams to deliver exceptional service?

We’re supporting a leading aerospace manufacturing business in
Fareham who are looking to recruit a Customer Service Specialist
to join their growing Customer Services team.

This is a fantastic opportunity to become the trusted point of
contact for key customer accounts, helping to drive customer
satisfaction while supporting business performance across
Quality, Delivery and Operational Excellence.

What’s the role all about?

As a Customer Service Specialist, you’ll take ownership of a
portfolio of aerospace customer accounts, acting as the primary
point of contact for customer enquiries, forecasts, orders and
delivery performance.

Working closely with Planning, Production, Supply Chain,
Engineering and Quality teams, you’ll ensure customer
requirements are understood, communicated and delivered while
maintaining accurate ERP data and contractual compliance.

This is a highly collaborative role that would suit someone who
enjoys customer interaction, analysing data and working in a
fast-paced manufacturing environment.

Key responsibilities

Customer Account Management

* Manage a portfolio of key aerospace customer accounts
* Build strong, long-term customer relationships based on trust
and communication
* Act as the primary point of contact for customer enquiries,
orders and delivery updates
* Develop a detailed understanding of customer products,
contracts, forecasts and manufacturing requirements
* Represent the voice of the customer across the business
Forecast & Demand Planning

* Review and validate customer forecasts against ERP demand
* Analyse forecast trends and identify potential risks or
anomalies
* Challenge forecast changes using historical demand data and
operational analysis
* Work closely with Planning and Production to balance customer
demand with manufacturing capacity
* Proactively identify and escalate delivery risks
Order Book Management

* Manage customer order books to ensure accuracy and on-time
delivery
* Coordinate backlog management and recovery plans
* Conduct regular order book reviews
* Monitor overdue orders and drive recovery actions
* Maintain accurate customer schedules and order information
ERP & Data Management

* Process customer orders accurately within the ERP system
* Maintain high levels of data integrity across customer accounts
* Ensure contractual requirements are reflected correctly within
the ERP system
* Perform Sales Order Reviews and maintain accurate customer
master data
* Produce reports and analyse customer performance data
Continuous Improvement & Compliance

* Support Lean Manufacturing and Continuous Improvement
initiatives
* Identify opportunities to improve customer service processes
and ERP accuracy
* Ensure compliance with AS9100, customer requirements and
company procedures
* Support internal and external audits
* Maintain complete traceability of customer communications and
transactions
* Support engineering changes, New Product Introduction (NPI)
projects and customer improvement initiatives
What you’ll need

To be successful in this role, you’ll have:

* Previous experience within Customer Services, Customer Account
Management or Sales Order Processing in a manufacturing
environment
* Experience managing customer forecasts, schedules and demand
planning
* Strong ERP experience (Syspro, SAP or similar)
* Excellent Microsoft Office skills, particularly Excel

* Strong analytical and problem-solving skills
* Excellent written and verbal communication skills
* Experience working within AS9100, ISO9001 or another regulated
manufacturing environment

* Ability to manage multiple priorities while maintaining
exceptional attention to detail
Desirable

* Aerospace manufacturing experience
* Understanding of Export Control requirements
* Experience using CRM systems
* Lean Six Sigma Yellow Belt
* Degree in Business, Engineering or a related discipline
About you

You’re someone who thrives on building relationships and
delivering outstanding customer service while balancing
commercial priorities and operational performance.

You’ll be:

* Customer-focused
* Commercially aware
* Highly organised
* Analytical and data-driven
* A confident communicator
* Proactive and solutions-focused
* Comfortable working independently and as part of a
cross-functional team
* Passionate about continuous improvement
Why join?

This is an opportunity to join a growing aerospace manufacturing
business where you’ll become a trusted partner to key customers
while working closely with multiple departments to deliver
exceptional service and operational performance.

You’ll play a key role in improving customer experience, driving
business performance and supporting the continued growth of the
organisation.

Interested?

If you’re an experienced Customer Service Specialist, Customer
Account Manager, Customer Service Coordinator or Sales Order
Coordinator looking for your next opportunity within
manufacturing, we’d love to hear from you.

Apply today or contact Kingdom People for a confidential
discussion.

Kingdom People are acting as an Employment Agency in relation to
this vacancy.