Full job descriptionClient Services Coordinator
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Location: NG4 2JY Head Office - Colwick Quays Business Park
Contract: Permanent/full-time
Hours: 42.5 hours per week
Salary: Dependent on experience
Closing date: October 30th 2026


Job Overview
Are you passionate about providing exceptional customer service and building strong relationships with clients? We are seeking a dynamic and organized Client Services Coordinator to join our growing team. In this role, you will be the face of the company, providing top-notch support to our valued customers and ensuring their needs are met in a timely and professional manner.
Client Services Coordinator Responsibilities & Duties
*Serve as the primary point of contact for client communications via telephone and email.
*Manage credit control activity, including follow-up payment, customer contact, escalation records and weekly updates for management review.
*Manage and resolve client bookings, enquiries and issues efficiently.
*Coordinate with internal teams to fulfil client requests.
*Facilitate contract renewals and assist with the onboarding of new clients.
*Organise and manage special projects and client events.
Client Services Coordinator Qualifications & Skills
*Proven experience in client service or account management roles.
*Familiarity with CRM software and tools.
*Ability to work in a fast-paced environment and manage multiple priorities.
*Excellent written and verbal communication skills.
*Strong organisational and multitasking abilities.
*Problem-solving skills and a proactive approach.
*Ability to build strong relationships with clients and internal teams.
*At least 2 years of experience in an office environment.
*Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
*Strong customer service orientation and attention to detail.
*Ability to work independently and as part of a team.
*Strong interpersonal skills and the ability to handle challenging situations with tact.
*Flexibility to adapt to changing priorities and processes.