Full job descriptionThe Role (AKA: The Person Who Makes Everything Run Smoothly)As our Retail Store Manager, you’ll be the heartbeat of the shop — leading the team, shaping the customer experience, and keeping the store running like a well-oiled machine.
You’ll be hands-on, people-focused, commercially switched-on, and not afraid to roll up your sleeves.
What You’ll Be Doing*Leading, motivating, and developing a small, friendly team
*Keeping stock levels sharp and supplier relationships strong
*Making sure the store looks great, feels welcoming, and runs safely
*Driving sales through smart merchandising and local promotions
*Handling customer queries, bespoke orders, and the occasional curveball
*Owning health & safety and compliance
*Reporting on KPIs and helping shape future store strategy
What You Bring*Proven retail management experience (DIY/hardware/trade = big bonus)
*Confident leadership and people-management skills
*Commercial awareness and a practical, problem-solving mindset
*Strong communication and customer service instincts
*Comfortable with EPOS systems and basic financial reporting
*A genuine interest in DIY, home improvement, or tools (we love that stuff)
Perks & Benefits*Competitive salary + bonus scheme
*Staff discount on everything (dangerous if you love tools)
*Training and development opportunities
*A supportive, community-focused team who actually enjoy working together
Ready to Build Something Great?If you’re a natural leader who loves retail, thrives in a hands-on environment, and gets a buzz from helping customers solve problems, we’d love to hear from you.