Full job descriptionMotor Claims Handler
Birmingham B12
Salary up to £28,000
Hours: Monday–Friday, 9am–6pm


Southam Selections is recruiting an experienced Motor Claims Handler to join a growing accident management business. You’ll manage new non-fault motor claims, support customers throughout the claims process and ensure cases are handled efficiently and professionally.


Key Responsibilities
*Handle new motor claims and complete the First Notification of Loss (FNOL) process.
*Liaise with customers, insurers, brokers, repairers and other third parties.
*Gather evidence and carry out initial investigations and liability assessments.
*Manage customer expectations and provide regular updates.
*Coordinate vehicle repairs and replacement vehicle arrangements.
*Record claim details accurately and assist with recovering costs from insurers.


About You
*Experience in motor insurance or claims handling is preferred.
*Confident telephone manner with strong communication skills.
*Excellent attention to detail and organisational skills.
*Positive, empathetic and customer-focused approach.
*Strong problem-solving and decision-making abilities.
*Able to work effectively in a fast-paced environment.


Interested? If you have the relevant experience and are looking for your next opportunity, we’d love to hear from you. Apply today through Southam Selections.