Full job descriptionAbout The Role
Responsibility: To handle incoming customer enquiries via the Telephone and Emails

Principle Responsibilities:*To answer incoming telephone calls quickly and efficiently providing a first class service
*To deal with Emails quickly and efficiently
*To communicate effectively and precisely with other colleagues
* Keep all administration up to date
*Promote and maintain safe working practices in all areas
*Any other reasonable duties as required
* Promote and maintain safe working practices in all areas
*Any other reasonable duties as required
Shared Responsibilities:*To ensure that customer care standards are being met
* To comply with UKGDPR
Limits to Authority:*Comply with operational practice as determined by the Aftersales Manager
*Comply with H & S regulations as determined by H & S Manager


Benefits
What you’ll get in return for your commitment:*Staff Discounts
*Healthcare Cash plans
*A company pension scheme
*Life Cover
*Access to the Retail Trust, our well-being platform - offering a 24-hour helpline for a variety of support services
*Discounts on 100’s of high street & online brands including restaurants, holidays, and shopping
*Role specific training and development
*Proactive promotion of internal candidates
*Paid Breaks
*Free Tea & Coffee


About The Company
Where you’ll be working:
Machine Mart are the UK’s leading specialist retailer of workshop power tools and equipment to the general public and trade customers. With stores nationwide and over 45 years in business we are at the forefront of our sector and are supporting our recent success with continued growth.