Full job description*Customer Service & Export Manager
*£45,000 - £50,000
*Global Manufacturing business
*Leeds based - 2/3 days on site
Client Details
Our client is an industry leading manufacturing business with sites in the UK & Overseas. Supplying a purely B2B customer base, the Customer Service & Export Manager leads a team responsible for managing the smooth flow of customer orders in line with export regulations
Description
*Lead and manage the customer service team, setting performance standards and service level targets

*Manage all export operations, ensuring compliance with international trade regulations and customs requirements.

*Ensure timely and accurate processing of customer orders, enquiries, quotations, and complaints

*Build and maintain strong relationships with key customers and distributors

*Develop customer service procedures, policies, and best practices

*Collaborate with Sales, Operations, Production, and Logistics teams to ensure customer requirements are met.

*Coordinate international shipments with freight forwarders, carriers, customs brokers, and overseas customers.

*Drive continuous improvement projects across customer service and export functions

*Support senior management with strategic planning and operational reporting

Profile
*Management of a Customer Service (or similar) function
*Experience within a manufacturing / export environment
*Ability to lead, motivate and manage a team
*Ability to liaise with stakeholders at all levels
Job Offer
*Permanent Customer Service & Export Manager position based in Leeds.
*Salary of £45,000 to £50,000 dependent on the level of experience.
*2/3 days on site
*Company Bonus
*Generous pension contributions, holiday allowance and wider benefits
*Free parking