Full job descriptionWe’ve been passionate about great-tasting, 100%-traceable speciality coffee since roasting our first coffee in the basement of our original restaurant 16 years ago. Today, we’re a B Corp-certified roaster, producing fresh coffee from our North London roastery, supplying our nine restaurants, Brew Bars, and a growing customer base.

We’re looking for a hands-on Head of Operations to lead our end-to-end roastery operation.
You’ll own the operational engine: planning, packaging & consumables procurement, production, fulfilment, customer experience and cost management. You’ll build a scalable, efficient operation that delivers consistently high standards of quality and service, whilst leading the team through a period of change and growth.


Responsibilities
People, Cost & Compliance
*Lead and develop the Operations and Customer Experience teams, building a high-performing, solution-focused culture.
*Own operational budgets and drive better purchasing, resourcing, production and fulfilment efficiency.
*Own site Health & Safety, risk management and compliance, including SALSA and Fairtrade standards.
*Embed B Corp principles and measurable sustainability improvements across the operation.
Planning & Production
*Own the S&OP process, bringing clear decisions through the exec routine, turning demand forecasts into green coffee, packaging, capacity and production scheduling plans.
*Drive lean manufacturing and continuous improvement across the roastery, reducing waste, improving workflows and delivering measurable efficiency gains.
*Lead major operational change and automation projects, from business case through to implementation.
*Use AI and automation to simplify planning, reporting and operational workflows.
*Own Unleashed as the operational source of truth, ensuring accurate inventory, stock movements and master data.
*Be hands-on when needed, stepping onto the production floor to solve problems and keep things moving.
Procurement & Supplier Management
*Own strategic relationships with third-party production and logistics partners, holding them to agreed SLAs, quality and service standards.
*Ensure packaging and consumables are competitively priced and regularly benchmarked.
*Oversee quality assurance, complaints and compliance documentation.
Customer Experience
*Support the Customer Experience Manager to deliver a seamless customer journey across D2C and B2B, providing operational support with customer communication, order-to-cash, technical servicing, SLAs and senior-level escalations.


The Person
*Experienced operator: Proven senior operations experience in food, beverage or FMCG manufacturing.
*Lean mindset: Practical experience with Lean/Six Sigma and a track record of delivering measurable improvements.
*Hands-on leader: Comfortable getting into the detail, troubleshooting problems and making things happen.
*People leader: Able to build, motivate and lead teams through change.
*Commercially sharp: Strong planning, budget management and data-driven decision-making skills.
*Supply chain savvy: Strong understanding of procurement, inventory and production planning; AI/automation experience essential.
*Customer focused: High standards of service and experience leading customer-facing teams.


To say thank you for choosing us, we also offer our teams
*50% off all food in our Brew Bars
*Dining discount when visiting our restaurants
*Weekly roastery team lunch
*All of the coffee you can drink on site
*Weekly allowance of coffee for home
*Bike to work scheme
*Mental health and well-being support
*Financial health education and support
*Leadership training and development
*Birthday & Anniversary Treat: on your birthday and work anniversary, you’ll receive a Caravan voucher to spend in any of our restaurants
*Development and career progression: 80% of all our management roles are filled internally