Full job descriptionTraining Manager - Telephony / Insurance

Our client, a leading financial services business, are recruiting for an experienced Training Manager to lead the people and training workstream for a large-scale Telephony migration.

Key Responsibilities
*Lead the training workstream for a major Telephony migration programme.
*Partner with the vendor and internal teams and support the development of bespoke solutions where required.
*Conduct a detailed Training Needs Analysis (TNA) across multiple business areas.
*Design, develop, and implement a tailored training programme based on identified needs.
*Create engaging training materials, learning content, and adoption plans.
*Drive user readiness and adoption
*Build strong relationships with senior stakeholders, influencing and guiding them throughout the transformation journey.
*Work closely with communications and change teams to ensure consistent messaging and employee engagement.
Key Requirements*Proven experience as a Training Manager delivering large-scale technology or telephony transformation programmes.
*Experience supporting Telephony migrations is highly desirable.
*Experience conducting training needs analyses and developing enterprise-wide learning programmes.
*Strong stakeholder management skills with the ability to influence at all levels, including senior leadership.
*Experience in communications, change management, or user adoption initiatives would be highly advantageous.
*Excellent presentation, facilitation, and engagement skills.
Please apply!
Guidant, Carbon60, Lorien & SRG - The Vertage Group Portfolio are acting as an Employment Business in relation to this vacancy.