Full job descriptionCustomer Service Assistant

Nottingham | Part-time, 16 hours per week | £26,000 FTE pro rata
We’re looking for a friendly, organised Customer Service Assistant to join a growing entertainment business in Nottingham, supporting customers with bookings and event enquiries.
This is a great opportunity for someone who enjoys helping people, communicates well and has an interest in live events, music or entertainment.
The role
*Respond to customer enquiries via email and an online support inbox
*Help customers with ticket orders, bookings, amendments and ticket delivery
*Prioritise urgent queries and make sure customers receive clear, helpful responses
*Handle complaints professionally, escalating more complex issues when needed
*Keep customer records accurate and handle personal information confidentially
*Spot recurring issues and help improve customer support processes
What we’re looking for
*Some experience in a customer-facing or customer service role
*Strong written communication and attention to detail
*Someone organised, reliable and comfortable juggling priorities
*A calm, patient approach when dealing with customer issues
*Confidence using computers and learning new systems
Experience in ticketing, events, hospitality or an online customer support environment would be a bonus, but isn’t essential. Full training will be provided.
The details
*Part-time, 16 hours per week
*Permanent position
*Nottingham city centre
*Flexible working arrangements, including hybrid working
*£26,000 full-time equivalent salary, pro rata
If you’re looking for a part-time role where you can build your customer service experience while working in the live entertainment industry, we’d love to hear from you.