2nd Line Support
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Added before 3 Days
- England,East of England,Cambridgeshire,Peterborough
- Full Time, Contract
- £16 - £17 per hour, inc benefits
Job Description:
Full job description2nd Line IT Support Engineer | Peterborough (Onsite) 3 Month Contract | £17.01 per hour
The Role
An opportunity has arisen for a 2nd Line IT Support Engineer to join a busy IT team within a school environment in Peterborough. Working closely with the IT Manager, you will provide day-to-day technical support across the organisation, ensuring staff and students receive a high-quality IT service.
This is a hands-on position supporting Microsoft technologies, resolving escalated support tickets, assisting with infrastructure projects, and helping to develop junior members of the team.
Key Responsibilities
*Provide 2nd line support for users across the school.
*Troubleshoot hardware, software, network and system issues.
*Support and administer Microsoft 365, Windows and Active Directory environments.
*Assist with SCCM administration, software deployments and device management.
*Work closely with the IT Manager on infrastructure-related tasks and projects.
*Support, mentor and provide guidance to junior IT staff.
*Manage and resolve escalated service desk tickets.
*Maintain accurate documentation and technical records.
*Ensure excellent customer service is provided to all end users.
If you are interested in this opportunity, please apply below or email your CV to .
The Role
An opportunity has arisen for a 2nd Line IT Support Engineer to join a busy IT team within a school environment in Peterborough. Working closely with the IT Manager, you will provide day-to-day technical support across the organisation, ensuring staff and students receive a high-quality IT service.
This is a hands-on position supporting Microsoft technologies, resolving escalated support tickets, assisting with infrastructure projects, and helping to develop junior members of the team.
Key Responsibilities
*Provide 2nd line support for users across the school.
*Troubleshoot hardware, software, network and system issues.
*Support and administer Microsoft 365, Windows and Active Directory environments.
*Assist with SCCM administration, software deployments and device management.
*Work closely with the IT Manager on infrastructure-related tasks and projects.
*Support, mentor and provide guidance to junior IT staff.
*Manage and resolve escalated service desk tickets.
*Maintain accurate documentation and technical records.
*Ensure excellent customer service is provided to all end users.
If you are interested in this opportunity, please apply below or email your CV to .
Job number 4268807
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