Full job descriptionLocation: West London
Salary: £30,000 per annum
Hours: 7:00pm - 7:00am, 4 on / 4 off

We are currently recruiting for an experienced Night Concierge to join a residential development in West London.

Key Responsibilities
*Providing a professional and welcoming front-of-house service to residents, guests and visitors.


*Managing the reception/concierge desk throughout the night.


*Handling resident enquiries and resolving issues efficiently and professionally.


*Monitoring building security, access control and CCTV.


*Carrying out regular patrols of the development and communal areas.


*Managing keys, parcels and deliveries in line with site procedures.


*Responding appropriately to emergencies, incidents and maintenance issues.


*Liaising with contractors, security and other onsite teams when required.


*Maintaining accurate incident reports, shift logs and handovers.


*Ensuring reception and communal areas remain presentable and secure.


*Supporting the wider onsite team to maintain a high standard of resident service.


About You
*Previous Concierge, Front of House or residential property experience is essential.


*Experience working within a large, busy or fast-paced residential development is highly desirable.


*Confident managing a high volume of residents, visitors and enquiries.


*Strong customer service and communication skills.


*Professional, well-presented and approachable.


*Calm and confident when dealing with difficult situations or emergencies.


*Good attention to detail and able to follow procedures accurately.


*Comfortable working independently throughout the night.


*Reliable, punctual and able to commit to a permanent 4 on / 4 off night shift pattern.


If you have not heard from us within two weeks of your application, unfortunately you have not been shortlisted on this occasion.