Full job descriptionThis opportunity combines hands-on technical support with customer engagement in a growing Managed Service Provider (MSP) environment who are looking to further expand their team. You’ll work as part of an established technical team, supporting a diverse client base and helping to resolve a wide range of IT issues across modern business environments. This position holds great potential for progression, in terms of learning new skills and company growth – along with a comfortable range of benefits.

What You’ll Do
*Act as the first point of contact for client IT support requests via phone, email and helpdesk systems.
*Manage and prioritise support tickets, ensuring issues are resolved efficiently and professionally.
*Deliver 1st and 2nd Line technical support across multiple client environments.
*Troubleshoot hardware, software, Microsoft 365 and Windows-related issues.
*Support and administer Microsoft 365 environments, including user accounts and licensing.
*Diagnose and resolve networking, broadband and connectivity issues.
*Provide support for VoIP and telephony platforms.
*Assist with Windows Server administration and maintenance tasks.
*Escalate complex technical issues where appropriate while maintaining ownership through to resolution.
*Maintain clear documentation and contribute to improving support processes and service delivery.

Experience & Capabilities
*At least 2 years’ experience in an IT Support, Service Desk or Helpdesk role.
*Previous MSP experience is highly desirable.
*Experience providing both 1st and 2nd Line support.
*Strong Microsoft 365 administration and troubleshooting experience.
*Good working knowledge of Windows Desktop and Windows Server environments.
*Experience supporting VoIP systems and telephony solutions.
*Ability to troubleshoot networking and broadband connectivity issues.
*Excellent customer service and communication skills.
*Comfortable managing multiple tickets and competing priorities in a fast-paced environment.
*Strong problem-solving skills with a proactive and professional approach.
*UK Drivers Licence

Benefits
*Private healthcare
*Support for technical certifications and professional development
*Clear progression opportunities within a growing technical team
*Generous holiday allowance
*Pension scheme
*Exposure to a varied client base and modern technology stack
*Stable, established business with long-term growth plans

This position is looking to be filled ASAP with interviews from this week, so apply today!