Full job descriptionWe are a facilities maintenance company looking for a reliable and organised Help desk Operative to join our team. This role is central to our day-to-day operations and would suit someone who is confident, customer focused, and comfortable working in a fast paced, busy environment.
Key Responsibilities
*Answering incoming calls and emails from clients, subcontractors and engineers
*Logging and managing maintenance jobs accurately via the help desk system
*Liaising with engineers, subcontractors, and suppliers
*Raising, sending, and following up on quotes
*Providing updates to clients and managing job progression from start to finish
*Escalating urgent or overdue issues appropriately
*Maintaining clear and accurate records
*Preparing basic reports
*tracking incoming requests to ensure they are logged with the correct priority
*Dealing with invoicing
*Updating client portals and systems in line with contractual requirements
About you
*Previous experience in a help-desk, facilities, maintenance, or customer service role
*Confident telephone manner and professional written communication
*Strong organisational skills with good attention to detail
*Able to prioritise workloads and manage multiple tasks
*Comfortable using IT systems such as Outlook, job management systems, excel etc
*Calm under pressure and able to deal with challenging situations professionally
Guidant, Carbon60, Lorien & SRG - The Vertage Group Portfolio are acting as an Employment Business in relation to this vacancy.