Internal Communications, Channels and Content and Data Manager - Quilter
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- England,South East,Hampshire,Southampton
- Full Time, Permanent
- Competitive salary
Job Description:
Full job description About the Business
Quilter plc is a leading wealth management business, helping to enable brighter financial futures for every generation.
Quilter oversees £157.4 billion in customer investments (as of August 2026). It has an adviser and customer offering spanning financial advice, investment platforms, multi-asset investment solutions, and discretionary fund management. The business is comprised of two segments: Affluent and High Net Worth.
Affluent encompasses the financial planning business, Quilter Financial Planning, the Quilter Investment Platform and Quilter Investors, the multi-asset investment solutions business.
High Net Worth includes the discretionary fund management business, Quilter Cheviot, together with Quilter Cheviot Financial Planning - offering a highly personalised service to private clients, charities, trustees, and professional partners. Quilter Cheviot has presence throughout the UK, Ireland and Channel Islands.
At Quilter we never stand still. Our foundations are rooted in our extraordinary expertise, which is trusted by hundreds of thousands of customers, but we have great ambitions to stay one step ahead and make an even greater difference to the people and communities we serve, including our colleagues.
Our business is transforming, becoming AI-enabled, and even more customer centric. This goes for our internal communications team too. So, if you want to be bold in the pursuit of big ambitions, bring new ideas, and challenge and evolve what we do, it’s the perfect time to join us!
About the Role
Level: 4
Department: HR & Communications
Location: Southampton, United Kingdom (Preferred location) or London, United Kingdom (Hybrid working)
Contract Type: Fixed Term Contract
Contract Length: 12 months
Regulated/Non-Regulated: Non-Regulated
The Internal Communications Manager - Channels, Content and Data leads the:
*Strategy, management and evolution of Quilter’s internal communications channels, ensuring colleagues can easily discover, understand and act on information that supports the organisation’s strategy, culture and employee experience.
*Quality, planning and effectiveness of internal communications content, setting high editorial standards and working with Internal Communications Business Partners to ensure content is engaging, accessible, targeted and aligned to Quilter’s strategic priorities.
*Data, insight and measurement of internal communications, using audience, content and channel data to generate actionable insight, improve targeting and continually increase communications effectiveness and engagement.
*AI-enabled evolution of our channels, content and ways of working, identifying and applying opportunities to improve colleague experience, communications quality, team productivity and the service we provide.
Since IC is part of the HR function, the Internal Communications Manager - Channels, Content and Data, will be deeply connected to Quilter’s people strategy and will constantly look for opportunities to build connection and create alignment across the function.
Key Responsibilities
Channel Management *Lead the strategy, management and ongoing development of Quilter’s internal communications channels, ensuring they meet evolving colleague and business needs.
*Continually evolve Quilter’s channels to maximise AI and technology opportunities, improving the colleague experience and making information easier to discover, understand and act on.
*Identify and implement channel improvements, bringing new thinking and external best practice to improve communications effectiveness.
*Work closely with relevant teams across Quilter to ensure our internal communications channels remain effective, accessible and fit for purpose.
*Use insight and performance data to continually optimise the role, purpose and effectiveness of individual channels and the overall channel mix.
Content Management & Quality *Set and maintain high editorial and content standards across internal communications, ensuring communications are clear, engaging, accessible and aligned to Quilter’s strategic priorities.
*Lead content planning and coordination across IC channels, working closely with Internal Communications Business Partners to ensure colleagues receive relevant communications at the right time and through the right channels. Develop effective IC campaigns.
*Provide editorial oversight and quality assurance for key organisational communications, continually raising standards and ensuring consistency of tone, messaging and presentation.
*Use audience insight and performance data to understand which content, formats and approaches are most effective, applying those insights to continually improve content.
*Explore and embed appropriate uses of AI in content creation and management, improving quality, creativity, personalisation and productivity.
Data, Insight & Measurement *Develop and own an internal communications measurement framework, establishing meaningful measures of success across channels, content and campaigns.
*Proactively use data to provide a clear and consistent view of communications performance and colleague engagement. identifying which audiences, content, channels, formats and approaches are most effective and translating this into recommendations for the IC team.
*Lead the use of audience data, segmentation and targeting to make communications increasingly relevant and effective.
*Track trends over time, identifying changes in colleague behaviour and engagement and using these insights to continually refine channel and content strategies.
*Leverage AI and technology to improve communications measurement, analysis and insight.
Communications Delivery *Play a central role in delivering high-profile communication moments, including Quilter Conferences and Financial Results.
*Oversee publication of regular communication outputs such as fortnightly e-newsletter, regular cadence of leadership messaging, people cycle messages and business-as-usual updates.
Support the Internal Communications Business Partners and Head of Internal Communications.
A hybrid full-time role, which is office-based in Southampton (with some time in London) three days a week. The channel, content and data manager is part of an ambitious, pacey, professional and supportive internal communications team.
About You
Expertise in:Channel Strategy, Management and Delivery: running multiple communication channels, including planning, scheduling, maintaining exemplary quality standards and continua
Quilter plc is a leading wealth management business, helping to enable brighter financial futures for every generation.
Quilter oversees £157.4 billion in customer investments (as of August 2026). It has an adviser and customer offering spanning financial advice, investment platforms, multi-asset investment solutions, and discretionary fund management. The business is comprised of two segments: Affluent and High Net Worth.
Affluent encompasses the financial planning business, Quilter Financial Planning, the Quilter Investment Platform and Quilter Investors, the multi-asset investment solutions business.
High Net Worth includes the discretionary fund management business, Quilter Cheviot, together with Quilter Cheviot Financial Planning - offering a highly personalised service to private clients, charities, trustees, and professional partners. Quilter Cheviot has presence throughout the UK, Ireland and Channel Islands.
At Quilter we never stand still. Our foundations are rooted in our extraordinary expertise, which is trusted by hundreds of thousands of customers, but we have great ambitions to stay one step ahead and make an even greater difference to the people and communities we serve, including our colleagues.
Our business is transforming, becoming AI-enabled, and even more customer centric. This goes for our internal communications team too. So, if you want to be bold in the pursuit of big ambitions, bring new ideas, and challenge and evolve what we do, it’s the perfect time to join us!
About the Role
Level: 4
Department: HR & Communications
Location: Southampton, United Kingdom (Preferred location) or London, United Kingdom (Hybrid working)
Contract Type: Fixed Term Contract
Contract Length: 12 months
Regulated/Non-Regulated: Non-Regulated
The Internal Communications Manager - Channels, Content and Data leads the:
*Strategy, management and evolution of Quilter’s internal communications channels, ensuring colleagues can easily discover, understand and act on information that supports the organisation’s strategy, culture and employee experience.
*Quality, planning and effectiveness of internal communications content, setting high editorial standards and working with Internal Communications Business Partners to ensure content is engaging, accessible, targeted and aligned to Quilter’s strategic priorities.
*Data, insight and measurement of internal communications, using audience, content and channel data to generate actionable insight, improve targeting and continually increase communications effectiveness and engagement.
*AI-enabled evolution of our channels, content and ways of working, identifying and applying opportunities to improve colleague experience, communications quality, team productivity and the service we provide.
Since IC is part of the HR function, the Internal Communications Manager - Channels, Content and Data, will be deeply connected to Quilter’s people strategy and will constantly look for opportunities to build connection and create alignment across the function.
Key Responsibilities
Channel Management *Lead the strategy, management and ongoing development of Quilter’s internal communications channels, ensuring they meet evolving colleague and business needs.
*Continually evolve Quilter’s channels to maximise AI and technology opportunities, improving the colleague experience and making information easier to discover, understand and act on.
*Identify and implement channel improvements, bringing new thinking and external best practice to improve communications effectiveness.
*Work closely with relevant teams across Quilter to ensure our internal communications channels remain effective, accessible and fit for purpose.
*Use insight and performance data to continually optimise the role, purpose and effectiveness of individual channels and the overall channel mix.
Content Management & Quality *Set and maintain high editorial and content standards across internal communications, ensuring communications are clear, engaging, accessible and aligned to Quilter’s strategic priorities.
*Lead content planning and coordination across IC channels, working closely with Internal Communications Business Partners to ensure colleagues receive relevant communications at the right time and through the right channels. Develop effective IC campaigns.
*Provide editorial oversight and quality assurance for key organisational communications, continually raising standards and ensuring consistency of tone, messaging and presentation.
*Use audience insight and performance data to understand which content, formats and approaches are most effective, applying those insights to continually improve content.
*Explore and embed appropriate uses of AI in content creation and management, improving quality, creativity, personalisation and productivity.
Data, Insight & Measurement *Develop and own an internal communications measurement framework, establishing meaningful measures of success across channels, content and campaigns.
*Proactively use data to provide a clear and consistent view of communications performance and colleague engagement. identifying which audiences, content, channels, formats and approaches are most effective and translating this into recommendations for the IC team.
*Lead the use of audience data, segmentation and targeting to make communications increasingly relevant and effective.
*Track trends over time, identifying changes in colleague behaviour and engagement and using these insights to continually refine channel and content strategies.
*Leverage AI and technology to improve communications measurement, analysis and insight.
Communications Delivery *Play a central role in delivering high-profile communication moments, including Quilter Conferences and Financial Results.
*Oversee publication of regular communication outputs such as fortnightly e-newsletter, regular cadence of leadership messaging, people cycle messages and business-as-usual updates.
Support the Internal Communications Business Partners and Head of Internal Communications.
A hybrid full-time role, which is office-based in Southampton (with some time in London) three days a week. The channel, content and data manager is part of an ambitious, pacey, professional and supportive internal communications team.
About You
Expertise in:Channel Strategy, Management and Delivery: running multiple communication channels, including planning, scheduling, maintaining exemplary quality standards and continua
Job number 4272083
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