Full job descriptionWHAT’S IN IT FOR YOU?
*Competitive hourly rate
*Opportunity to make a real impact supporting local people
*Supportive public sector team environment
*Clear processes, training and guidance to help you succeed
*Varied day-to-day work with autonomy and structure
MUST HAVE’S
*Experience in a customer-focused, casework or support role
*Strong communication skills (written and verbal)
*Confidence handling sensitive conversations with empathy
*Excellent organisation and ability to manage a busy workload
*Good IT skills and confidence using databases/systems
NICE TO HAVE’S
*Experience within housing, homelessness or tenancy support
*Understanding of safeguarding and working with vulnerable people
*Experience working in a local authority or public sector setting
*Knowledge of relevant housing legislation and guidance
SO, WHAT WILL YOU BE DOING?
*Managing a caseload and delivering timely, accurate support
*Speaking with customers to understand circumstances and agree next steps
*Assessing needs, risks and suitability of available options
*Keeping clear, detailed records and updating systems accurately
*Liaising with internal teams and external partners to progress cases
HELPFUL EXTRAS
*Flexible approach and ability to adapt to changing priorities
*Commitment to confidentiality, professionalism and best practice
*Positive, proactive attitude with a solutions-focused mindset