Customer Success Executive (Portuguese Speaking)
other jobs Euro London
Added before 9 hours
- England,London,City of London
- Full Time, Permanent
- £40,000 - £45,000 per annum
Job Description:
Full job descriptionCustomer Success Executive – Portuguese SpeakerLocation: London, UK | Hybrid: 2 days in the office, 3 days remote
Make a real impact through technology and sustainabilityJoin a growing international technology business helping organisations build more transparent, traceable and sustainable supply chains. This is an opportunity to combine your customer support expertise with a mission that contributes to tackling deforestation and improving environmental accountability.
The RoleAs a Customer Success Executive, you’ll be a key point of contact for customers, helping them get the most out of a sustainability-focused SaaS platform.
Your responsibilities will include:
*Responding to customer queries, troubleshooting issues and coordinating technical escalations.
*Working closely with Product and Engineering to share feedback and improve the platform.
*Creating help-centre content, onboarding materials and self-service resources.
*Developing customer communications and product update campaigns.
*Delivering training sessions for customers and suppliers.
*Monitoring support performance and helping improve the customer experience.
About You*Native or professional-level Portuguese speaker, ideally Brazilian Portuguese.
*Fluent in business English; additional languages are a plus.
*At least 2 years’ experience in customer or technical support within a SaaS business.
*Excellent communication and writing skills, with a customer-first mindset.
*Organised, proactive and comfortable troubleshooting problems in a fast-paced environment.
*A collaborative team player who enjoys learning new technology.
*Genuine interest in sustainability, climate or environmental issues.
Experience with customer support platforms, CRM systems or knowledge-base tools is an advantage.
What’s on Offer?*Competitive salary.
*25 days’ annual leave plus public holidays.
*Enhanced pension, life and health insurance.
*Hybrid working: 3 days remotely and 2 days from a London office.
*The opportunity to join a collaborative, international team and contribute to meaningful environmental change.
Interested? If you combine strong customer support skills with Portuguese fluency and a passion for sustainability, we’d love to hear from you.
Make a real impact through technology and sustainabilityJoin a growing international technology business helping organisations build more transparent, traceable and sustainable supply chains. This is an opportunity to combine your customer support expertise with a mission that contributes to tackling deforestation and improving environmental accountability.
The RoleAs a Customer Success Executive, you’ll be a key point of contact for customers, helping them get the most out of a sustainability-focused SaaS platform.
Your responsibilities will include:
*Responding to customer queries, troubleshooting issues and coordinating technical escalations.
*Working closely with Product and Engineering to share feedback and improve the platform.
*Creating help-centre content, onboarding materials and self-service resources.
*Developing customer communications and product update campaigns.
*Delivering training sessions for customers and suppliers.
*Monitoring support performance and helping improve the customer experience.
About You*Native or professional-level Portuguese speaker, ideally Brazilian Portuguese.
*Fluent in business English; additional languages are a plus.
*At least 2 years’ experience in customer or technical support within a SaaS business.
*Excellent communication and writing skills, with a customer-first mindset.
*Organised, proactive and comfortable troubleshooting problems in a fast-paced environment.
*A collaborative team player who enjoys learning new technology.
*Genuine interest in sustainability, climate or environmental issues.
Experience with customer support platforms, CRM systems or knowledge-base tools is an advantage.
What’s on Offer?*Competitive salary.
*25 days’ annual leave plus public holidays.
*Enhanced pension, life and health insurance.
*Hybrid working: 3 days remotely and 2 days from a London office.
*The opportunity to join a collaborative, international team and contribute to meaningful environmental change.
Interested? If you combine strong customer support skills with Portuguese fluency and a passion for sustainability, we’d love to hear from you.
Job number 4274275
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