Full job descriptionWe are working with an established freight forwarder who are recruiting an experienced and highly motivated AOG Freight Forwarder to join the Aerospace and Time Critical Operations team. 4 on 4 off days hours 2.30pm-2.30am


The successful candidate will be responsible for managing Aircraft on Ground (AOG) and critical aerospace shipments worldwide, ensuring rapid response times, proactive communication, and end-to-end shipment management.
Working within a 24/7 aerospace control tower environment, you will coordinate urgent domestic and international movements by air, road, and courier services while maintaining exceptional customer service standards.


Key Responsibilities
Operations
*Manage AOG, critical and time-sensitive shipments from quotation through to final delivery.
*Coordinate domestic and international transportation via air freight, road freight, hand carry, onboard courier (OBC), and express courier services.
*Raise and manage shipments within CargoWise Oneessential
*Monitor shipments proactively and provide regular customer updates.
*Arrange collections, deliveries, airline bookings, customs clearances, and special handling requirements.
*Manage after-hours and emergency customer requests.
*Liaise with airlines, handling agents, customs brokers, suppliers, and overseas offices.
*Ensure all shipment milestones are updated accurately and in real time.
*Escalate operational issues immediately to management when service failures are identified.
Customer Service
*Respond to AOG and urgent quote requests within agreed KPIs.
*Maintain regular communication with customers regarding shipment status.
*Build strong working relationships with customers, suppliers, airlines, and global offices.
*Provide solutions to transportation challenges and delays.
Customs & Compliance
*Ensure all customs documentation is accurate and compliant.
*Verify commercial invoices, packing lists, export declarations, and import requirements.
*Manage Dangerous Goods (DG) and Aerospace shipments in accordance with IATA regulations.
*Ensure all operational activities comply with company procedures and customer SOPs.


Cargo Wise Responsibilities
*Create, manage and complete shipments within Cargo Wise.
*Enter accurate operational and financial information.
*Upload and maintain shipment documentation within eDocs.
*Ensure costs and sales are entered correctly for billing.
*Update milestones, notes, and tracking events.
*Complete shipment files ready for invoice.


Skills & Experience Required
Essential
*Up to 2+ years’ experience within freight forwarding, aerospace logistics, or time-critical logistics.
*Strong working knowledge of CargoWise Oneessential
*Experience handling urgent domestic and international air freight shipments.
*Excellent communication and organisational skills.
*Ability to work under pressure and manage multiple priorities.
*Knowledge of import and export customs procedures.
*Proficient in Microsoft Office applications.


Personal Attributes
*Calm under pressure.
*Strong attention to detail.
*Proactive and solution focused.
*Customer-centric approach.
*Team player with a flexible attitude.
*Ability to make decisions independently during out-of-hours operations.


Benefits
*Salary between £38-43K depending on experience.
*4-on / 4-off days shift 2.30pm-2.30am pattern providing excellent work-life balance.
*Opportunity to work within a fast-paced aerospace and time-critical environment.
*Career progression within a growing global logistics organisation.
*Industry-leading training and development opportunities.






*If you have not heard from us within 7 days, then your application has been unsuccessful.