Full job descriptionOperations and Compliance Controller
Location: Milton Keynes
Hours: Full-Time, Monday to Friday 08:30 – 17:30
Salary Up to £35,000


Our client is one of the best known names in the Distribution Industry, providing customers with high standards of quality and service.


About the Role
We are looking for an organised and proactive Operations and Compliance Controller to join our busy transport and logistics operation.
This is a fast-paced role where you will be responsible for monitoring service performance, managing deliveries and collections, supporting compliance activities, liaising with drivers, warehouse teams, and network partners, and ensuring customer requirements are met. The successful candidate will play a key role in supporting the day-to-day operation, maintaining service standards, and supporting compliance across the depot.
Key Responsibilities
*Manage customer and depot enquiries via phone and email, providing timely updates and resolving issues efficiently.
*Monitor deliveries and collections, ensuring service expectations are met and operational issues are resolved promptly.
*Process customer bookings accurately and maintain up-to-date information within company systems.
*Liaise with drivers, warehouse teams, customers, and network members to ensure smooth day-to-day operations.
*Maintain accurate records, system updates, delivery information, and operational documentation.
*Build strong working relationships with customers, colleagues and network partners while delivering excellent customer service.
*Monitor operational performance, identify service risks, and escalate issues where required.
*Complete driver debriefs and support the operation through reporting and administrative tasks.
*Support depot compliance by reporting near misses, completing Safe Working Practices (SWPs), participating in depot audits, maintaining compliance records, and promoting high standards of health, safety, and operational compliance.


Skills and Experience
*Previous experience within a transport, logistics, customer service, compliance, or operational environment.
*Knowledge of transport operations, compliance requirements and pallet network environments would be advantageous.
*Strong communication and relationship-building skills.
*Excellent organisational and administrative abilities.
*Ability to work effectively under pressure in a fast-paced environment.
*Good attention to detail and problem-solving skills.
*Confident using Microsoft Office and operational systems.
*A proactive, organised and compliance-focused approach.
*Ability to work independently and as part of a team.
The Support you will get
*Competitive salary.
*Company pension scheme.
*25 days annual leave plus bank holidays.
*Training and development opportunities.
*Career progression opportunities within a growing logistics network.
*On-site parking.
This is an excellent opportunity for someone who enjoys working in a fast-moving environment, thrives on solving problems, and takes pride in delivering excellent customer service while supporting a successful transport operation.


Apply Vicky