Full job descriptionClaims Executive

Location: Manchester (hybrid – 2–3 days in the office per week)
Salary: Up to £50,000 per annum + benefits
Contract: Full-time, permanent
Hours: Monday to Friday, 9:00am–5:00pm

An exciting opportunity has arisen for an experienced Claims Executive to join an established commercial insurance claims team in Manchester.

This is a senior claims role, offering the opportunity to manage a varied portfolio of commercial claims,
including complex and contentious cases, while providing guidance and support to junior team members. You’ll play a key role in negotiating favourable settlements, building strong client relationships and delivering an exceptional claims service.

Key Responsibilities
*Manage the end-to-end claims process, including large, complex and contentious commercial claims.
*Investigate and assess claims, negotiate with insurers and secure the best possible settlement outcomes.
*Build and maintain strong relationships with clients, brokers, insurers, loss adjusters and legal representatives.
*Visit clients across the UK when required to investigate losses and support effective claims resolution.
*Provide coaching, mentoring and guidance to Claims Handlers and junior team members.
*Monitor claims data, identify trends and recommend improvements to claims processes and risk management.
*Prepare reports and presentations highlighting key performance indicators and claims performance.
*Ensure claims are managed in line with policy terms, regulatory requirements and relevant legal frameworks.

Essential Skillset
*Proven experience managing commercial insurance claims, including complex or contentious cases.
*Previous experience working within an insurance brokerage.
*Strong understanding of commercial insurance policies, coverage and claims procedures.
*Excellent client relationship management skills.
*Strong analytical, problem-solving, decision-making and negotiation abilities.
*Experience coaching, mentoring or supporting the development of junior team members.
*Confident communication skills and the ability to manage challenging situations professionally.
*A customer-focused and compassionate approach when supporting clients through difficult circumstances.
*Ability to work independently, manage competing priorities and remain resilient under pressure.

Package & Benefits
*Salary of up to £50,000 per annum.
*Additional benefits.
*Full-time, permanent employment.
*Hybrid working, with an expectation of attending the Manchester office 2–3 days per week.
*Monday to Friday, 9:00am–5:00pm.