Full job descriptionClaims Handler

Location: Manchester (hybrid – 2–3 days in the office per week)
Salary: £35,000 - £40,000 per annum
Contract: Full-time, permanent

An exciting opportunity has arisen for an experienced Claims Handler to join an established commercial insurance team in Manchester. You’ll manage claims from initial notification through to settlement, with a particular focus on commercial motor and liability claims.

This role would suit a customer-focused claims professional with brokerage experience, strong negotiation skills and the confidence to manage relationships with clients, insurers and other stakeholders to achieve the best possible outcomes.

Key Responsibilities
*Manage the end-to-end claims process, from investigation and assessment through to negotiation and settlement.
*Handle commercial motor and liability claims, ensuring claims are managed efficiently and in line with policy terms.
*Negotiate with insurers to secure the best possible settlement outcomes.
*Build and maintain strong relationships with clients, brokers, insurers, loss adjusters and legal representatives.
*Provide a high standard of customer service, offering support and guidance to clients throughout the claims process.
*Analyse claims information, identify trends and contribute to improvements in claims management processes.
*Ensure compliance with relevant insurance regulations, legal requirements and internal procedures.

Essential Skillset
*Proven experience handling commercial insurance claims, particularly commercial motor and liability.
*Previous experience working within an insurance brokerage.
*Strong understanding of insurance policies, coverage and claims procedures.
*Excellent client relationship management and customer service skills.
*Strong negotiation, analytical and problem-solving abilities.
*Excellent communication and interpersonal skills.
*A resilient, confident and organised approach, with the ability to prioritise workloads and meet deadlines.
*A compassionate and professional approach when supporting clients through challenging circumstances.

Package & Benefits
*£35,000 - £40,000 per annum
*Hybrid working, with an expectation of being in the Manchester office 2–3 days per week.
*Opportunities for career progression and professional development.
*Supportive, collaborative working environment.
*A culture that encourages employee ownership, initiative and personal growth.