Full job descriptionREED Business Support is supporting a well established professional services organisation based in Newcastle with the recruitment of a professional and personable Front of House Coordinator.
This is an exciting opportunity for an individual who takes pride in delivering first class service, enjoys working in a fast paced environment, and thrives on building positive relationships with clients and colleagues alike.
The Role
As the first point of contact for visitors and enquiries, you will play a key role in ensuring every client receives a seamless, welcoming, and professional experience. You will support a range of client-facing, facilities, and administrative activities while maintaining exceptionally high service standards.
Key Responsibilities
*Welcome clients and visitors, ensuring a positive and professional experience from arrival through to departure.
*Manage enquiries via reception, telephone, email, and internal systems, responding promptly and efficiently.
*Coordinate meeting rooms, ensuring they are presented to a high standard and fully stocked.
*Handle incoming communications and direct enquiries to the appropriate teams.
*Support hospitality services, including preparing refreshments and arranging catering for meetings and events.
*Assist with client and corporate events, including set-up, hospitality, and clear down activities.
*Process incoming and outgoing post, scanning and distributing documents accurately and efficiently.
*Support facilities-related requests and helpdesk queries as required.
*Maintain stock levels of office refreshments and catering supplies.
*Build strong relationships with colleagues across the business to ensure exceptional service delivery.
*Escalate client concerns or issues appropriately to ensure timely resolution.
*Provide administrative and operational support to wider business teams when required.
About You
To be successful in this role, you will have:
*Previous experience in a customer service, reception, hospitality, or client facing role.
*Outstanding communication and interpersonal skills.
*A professional, approachable, and positive attitude.
*Strong organisational skills with the ability to manage multiple priorities.
*Excellent attention to detail and a proactive approach to problem solving.
*Good IT skills, including experience using Microsoft Office applications such as Word and Outlook.
*The ability to remain calm and professional when dealing with challenging situations.
*Experience within a professional services environment would be advantageous but is not essential.
What You’ll Bring
*A genuine passion for delivering exceptional customer service.
*A team focused and collaborative approach.
*Flexibility and willingness to support a variety of business functions.
*Professionalism, diplomacy, and excellent relationship building abilities.
If you’re looking for a role where you can make a real impact on the client experience and be part of a professional, people focused team, we’d love to hear from you!!
IND - SCOT