Full job descriptionOpportunity for a Travel consultant to be part of a small and dedicated team. You will share knowledge, contribute to a collaborative working environment and play an important role in helping the team achieve its goals. By delivering personalised and professional service at every opportunity, you will help build long-term customer relationships and maintain the company’s reputation for great customer care. This is a full time role , part time would also be considered minimum 30 hours.
The Job:
*Sell a wide range of leisure travel products including package holidays, tailor-made itineraries, cruises and touring holidays.
*Achieve individual sales, profit and ancillary revenue targets.
*Convert enquiries into bookings through excellent product knowledge and sales skills.
*Deliver outstanding customer service throughout the customer journey.
*Build long-term relationships with customers to encourage repeat business and referrals.
*Identify opportunities to maximise booking value through upgrades and additional travel products.
*Prepare quotations, itineraries and travel documentation accurately.
*Process bookings, amendments and cancellations efficiently.
*Maintain accurate customer records and booking files.
*Handle customer payments in line with company procedures.
*Ensure all bookings are administered to a high standard.
*Work collaboratively with colleagues to achieve branch objectives.
*Assist with marketing initiatives, supplier events and branch promotions.
*Contribute to a professional, welcoming and customer-focused environment
*Maintain a clean, tidy and professional branch environment at all times.
*Ensure brochures, displays and promotional materials are well presented and up to date.
*Assist with opening and closing procedures as required.
*Keep personal workspaces and shared areas organised and presentable.
*Support the smooth day-to-day running of the branch.
*Undertake reasonable additional duties as requested.
*Act as an ambassador for the business, maintaining high standards of professionalism and customer care.
*Ensure all bookings comply with company procedures and relevant industry regulations, including ABTA, ATOL, Package Travel Regulations and GDPR.
*Maintain accurate records and handle customer information confidentially
Skills Required:
*Previous retail travel sales experience.
*Proven ability to sell holidays and achieve sales targets.
*Strong destination and travel product knowledge.
*Excellent customer service and relationship-building skills.
*Confident communicator with excellent verbal and written skills.
*Strong organisational skills and attention to detail.
*Ability to work independently and as part of a team.
*Competent user of travel booking systems and Microsoft Office
The Package:
*Salary £25,750 + Commission
*Rotating shift with 2 others where everyone is required to work at least 1 Saturday in 3
Interested:
*If you are interested in the above vacancy please click ’APPLY’ or email