Full job descriptionAn established and growing organisation is seeking an Administration Lead to support a busy operational department and oversee a high-performing administration function. This role will play a key part in coordinating customer-facing processes, maintaining accurate records, ensuring compliance requirements are met, and facilitating effective communication between customers, third-party contacts and internal teams.
This is an excellent opportunity for an organised and proactive professional who enjoys working in a fast-paced environment and can balance hands-on administration with team leadership responsibilities.
Key Responsibilities
*Coordinate appointments and administrative activities with external contacts, ensuring all arrangements are made efficiently and accurately.
*Communicate with customers and stakeholders to confirm appointments and provide updates.
*Obtain and review supporting documentation within agreed timescales.
*Maintain accurate client and operational records across internal systems.
*Ensure documentation and information are stored correctly and compliantly.
*Complete identification and compliance checks in line with company procedures and regulatory requirements.
*Respond professionally to customer and stakeholder enquiries.
*Coordinate inspections, audits, or site visits where required.
*Review reports and escalate any issues or concerns identified.
*Obtain quotations from approved suppliers and service providers.
*Manage supplier relationships, monitoring service delivery and completion of agreed works.
*Conduct follow-up checks to ensure work has been completed to the required standard.
*Maintain accurate records of reports, quotations, invoices and supplier communications.
*Provide general administrative support including document preparation, correspondence, CRM updates and data entry.
*Allocate and prioritise workloads across the administration team.
*Monitor team performance and outstanding tasks, addressing challenges where necessary.
*Act as an escalation point for administrative queries and support colleagues in resolving issues.
*Work closely with management to improve processes and maintain high service standards.
Skills & Experience Required
*Previous experience in administration, office coordination, team leadership or a similar role.
*Strong organisational skills with the ability to manage multiple priorities and deadlines.
*Excellent attention to detail and accuracy.
*Confident written and verbal communication skills.
*Strong customer service skills and stakeholder management experience.
*Good IT skills, including Microsoft Office (Word, Excel and Outlook).
*Experience using CRM systems and business software.
*Ability to lead, support and motivate a team while maintaining service standards and compliance requirements.
Desirable Experience
*Experience within a regulated, customer-focused or operational environment.
*Familiarity with compliance processes and documentation requirements.
*Experience liaising with customers, suppliers and external stakeholders.
*Exposure to identification checks, compliance procedures or audit requirements.
*Experience using document management systems.
Benefits
*Career development and progression opportunities.
*Supportive and collaborative working environment.
*Varied and interesting workload.
*Opportunity to work closely with experienced managers and professionals.
*Free parking.
*Staff break-out facilities.