Full job descriptionAdministration Manager – Financial ServicesLocation: Bury, Greater Manchester
Salary: Up to £40,000 per annum, depending on experience
Working arrangement: Hybrid / Office-based
The OpportunityAre you an experienced administrator with strong leadership skills and a passion for delivering exceptional customer service? Are you ready to take the next step in your financial services career and make a real impact?
An exciting opportunity has arisen for an Administration Manager to lead a Policy Administration team within a growing financial services environment.
This is an excellent opportunity for someone who enjoys developing people, improving processes and maintaining high standards of service. You’ll manage a small, dedicated team while playing an important role in shaping the future of the department and contributing to wider business improvements.
As a member of the senior management team, you’ll have the opportunity to influence operational standards, drive efficiencies and help deliver a consistently positive experience for members and financial advisers.
Key Responsibilities*Lead and develop the team: Manage, motivate and support a team of policy administrators, conducting regular one-to-ones, performance appraisals and quality checks.
*Deliver outstanding customer service: Support members and financial advisers through telephone, email, webchat and written correspondence.
*Oversee daily administration: Ensure incoming correspondence, telephone enquiries and policy administration tasks are handled efficiently and accurately.
*Manage policy processing: Oversee new policy applications, member record updates, investment valuations, withdrawals and other policy servicing activities.
*Maintain high standards: Ensure the team delivers accurate, timely and compliant administration in line with regulatory requirements and Consumer Duty expectations.
*Drive continuous improvement: Identify opportunities to streamline processes, improve service delivery and enhance operational efficiency.
*Contribute strategically: Work alongside senior colleagues to raise standards, support new systems and help shape future developments across the organisation.
About YouYou’ll be an organised, proactive and confident leader who thrives in a fast-paced environment. You’ll enjoy supporting a team, solving problems and ensuring customers receive the high standard of service they deserve.
To be successful in this role, you’ll ideally have:
*Experience working within financial services or another regulated industry.
*Previous experience managing a small team, office or administrative function.
*Strong verbal and written communication skills, with the confidence to deal professionally with a wide range of people.
*A good understanding of Consumer Duty and its importance in delivering positive customer outcomes.
*Excellent organisational skills and the ability to manage competing priorities.
*A keen eye for detail and a commitment to accuracy, quality and compliance.
*A proactive approach to identifying improvements and developing more effective ways of working.
You’ll also hold the Chartered Insurance Institute’s CF1 – Regulation and Ethics qualification, or be willing to achieve it within six months of starting.
Most importantly, you’ll be ambitious about building your career in financial services, with a genuine interest in developing your leadership skills and making a difference.
Why Apply?This role offers more than day-to-day team management. It’s an opportunity to take ownership of an important operational function, influence improvements and contribute to an organisation undergoing an exciting period of development.
You’ll have the chance to support the introduction of new IT systems, contribute to the growth of specialist investment products and help shape how the department operates in the future.
If you’re looking for a role that combines people management, technical administration and the opportunity to influence positive change, this could be the ideal next step in your career.
Salary and Benefits*Salary of up to £40,000 per annum, depending on experience.
*30 days’ annual holiday.
*Generous pension provision, with employer contributions of 10%.
*Free on-site parking.
*Life insurance.
*Study support for professional financial services qualifications.
*Hybrid / office-based working arrangements.
Experience and Qualifications*Previous administrative experience, ideally five years or more.
*Customer service experience, ideally two years or more.
*GCSEs or equivalent qualifications preferred.
*Experience in financial services or a regulated environment.
*CII CF1 qualification, or willingness to achieve it within six months of appointment.
Ready for your next career move?
If you’re an ambitious administration professional who enjoys leading people, improving processes and delivering excellent customer outcomes, we’d love to hear from you.