Full job descriptionReceptionist Administrator, temporary 4-6 weeks initially, Membership Body, London £15.00-£16.00 per hour
High profile Membership Body with a thriving Membership and lovely offices needs proactive, confident and well presented Receptionist Administrator to run the front of house. You will work alongside the security guard in the building and report to the Hospitality Operations Manager. This is a varied temp role which would suit you if you relish being the first point of contact, ensuring visitors, members and events attendees have the right directions and are looked after. If you are a dog lover this will be a lovely role for you!
Responsibilities will include:
*Supporting the running of Club operations; providing coordination, administrative support and cross-departmental liaison
*Taking ownership of the front of house and reception, welcoming members, visitors and guests professionally
*Acting as the first point of contact for reception and visitor queries
*Ensuring front of house and visitor areas are maintained in line with health, safety and compliance standards and to a high standard
*Acting as a first point of awareness for hazards or risks in public-facing areas; supporting emergency procedures and evacuation processes when needed
*Proactively engaging with members and visitors
*Ensuring all visitor interactions reflect the organisation’s values and customer service standards
*Providing proactive administrative and operational support to the Hospitality Operations Manager and the Club Operations Manager
*Supporting with the coordination of Club activities, ensuring effective scheduling, organisation and communication across teams
*Supporting delivery of membership-related processes and operational workflows
*Preparing documentation, briefings and materials to support Club activities and initiatives
*Assisting in the coordination and delivery of internal communications relating to Club operations
*Managing and coordinating restaurant and dining room bookings, ensuring reservations are accurately recorded and communicated to the relevant teams
*Acting as a key liaison between Reception, the Library and Gallery and Club teams to ensure a seamless visitor experience
*Supporting the coordination of exhibitions, displays and visitor activity, ensuring smooth flow and communication
*Processing payments
*Supporting the coordination and delivery of Club events, functions and hospitality activities
*Taking responsibility for front of house arrangements during events, including visitor flow, reception coverage and on-the-day coordination
*Administrative & Operational Support
*Maintaining accurate records, visitor logs and operational documentation
*Supporting membership and operational data entry
*Assist with general office coordination
Experience needed:
*Front of house, reception, membership, hospitality or customer experience role
*Proven ability to engage confidently with customers, members or stakeholders in a professional environment
*Strong organisational and coordination skills with the ability to manage competing priorities
*Administrative and operational experience in a busy environment
*Excellent communication skills with a strong customer service focus
*Competent IT skills including Microsoft Office and administrative systems
If you have experience in a membership organisation, cultural venue, private members’ club or similar environment that would be an advantage – as would events coordination, exhibitions or visitor experiences and a First Aid or Fire Marshal qualification.
Due to the large number of applications that we receive, only shortlisted applicants will be contacted.
Val Wade Recruitment are actively looking for applicants from underrepresented communities, and pride ourselves as an equal opportunities’ employer and agency.