Full job descriptionI am working with an established law firm close to St. Pauls and they are looking for a permanent family paralegal. The hours are 9am-5.30pm and they also offer hybrid working (3 days in the office/2 from home). The salary is up to £32,000 and please see below job spec:
Key Responsibilities
Personalised Client Service
*Undertake fee earning tasks to assist with running of a caseload with a view to run their own caseload under the supervision and management of qualified lawyers and carry out simple, routine tasks
*Draft legal documents using appropriate precedents and templates which address all relevant legal and factual issues and accurately reflect the client’s instructions
*Undertake effective legal research, using appropriate methods and sourcing, presenting the results accurately and clearly
*Highlight and escalate any issues to qualified lawyers
*Providing excellent client service at all times and adhere to the firms Client Experience (CX) principles
*Learn firm policies and business processes, ensuring compliance particularly with regards to confidentiality, security data protection and file retention and destruction requirements
*Ensure adherence to all affiliations and standards connected to the department
*Check to ensure all work complies with risk management policies and procedures, in particular concerning file opening processes and anti-money laundering. Audit files with the department to ensure files comply with risk management policies and procedures
*All administrative duties associated with this role


Sustainable Growth
*Support fee earners to prepare for BD & marketing activities
*Attend BD events where appropriate
*Take an active part in promoting the firm through Social media channels such as Twitter, LinkedIn and Facebook
*Update the CRM system to input data and manage the client information through the system including adding contact details, referrals and new clients. Act as a super user for the system
*Begin to build business relationships with 3rd parties under supervision (e.g. agents, referrers, experts), responding to enquiries and building a good rapport


Dynamic Culture
*Demonstrate proactivity and creativity by seeking and suggesting improvements
*Develop meaningful relationships based on trust and provide support to your team
*Have pride in all work that you do and seek the best outcome for your work, your team and the Firm
*Be open, inclusive and supportive of others in the Firm, both in your team and business wide


Financial & Operational Excellence
*Time record all work and work towards a fee earning target set (£20,000 up to £60,000)
*Work towards personal objectives, recording progress within About Me
*Input into procedural changes, making suggestions for improvement and efficiencies. Take ownership of projects where appropriate.
*Legal qualifications (LLB or CILEx) (desirable).
*Previous experience within a legal support or administrative role (desirable).
*Excellent organisation capability with the ability to effectively prioritise (essential).
*Solid understanding of Microsoft Office suite and other relevant IT platforms (essential).
*Strong written communication skills (essential).
*Demonstrate a good understanding of client relationship management (essential).
*Ability to undertake basic legal work under supervision and use initiative where required (essential).