Full job descriptionThe opportunity

Our client is an established freight forwarder with a busy ocean import desk. They are growing and need an Ocean Import Operator to take ownership of shipments from booking to delivery.
This is a hands-on role with real responsibility. You will run your own files end to end and be the go-to contact for customers and agents. It suits someone with a solid year or more on an import desk who is ready to step up.


Key responsibilities

*Manage FCL and LCL import shipments end to end, from pre-alert to final delivery
*Liaise with overseas agents, shipping lines and customers to keep shipments on track
*Track vessels and containers, and update customers proactively on ETAs and delays
*Check and process shipping documents, including bills of lading, invoices and packing lists
*Arrange customs clearance with the customs team or broker
*Book haulage and arrange delivery to the customer’s premises
*Manage demurrage, detention and storage to keep costs down
*Release cargo, handle freight payments and chase outstanding documents
*Raise accurate invoices and accrue costs so every file is profitable
*Resolve problems quickly and escalate where needed
*Build strong relationships with customers and agents


What you’ll bring

Essential
*At least 1 year’s experience in ocean freight imports within a freight forwarder
*Experience handling shipments end to end
*Good knowledge of import documentation and shipping terms, including Incoterms
*Strong organisation and the ability to manage a busy workload
*Clear, confident communication by phone and email
*Good IT skills and a forwarding or freight system such as CargoWise
Desirable
*Knowledge of UK customs procedures and CDS
*Experience with both FCL and LCL
*Exposure to reefer, hazardous or out-of-gauge cargo