Full job descriptionWe are looking for a proactive and customer-focused Customer Services Executive to join a busy B2B customer service team. This is an excellent opportunity for someone who enjoys building customer relationships, resolving complex queries and ensuring a high level of service. You will play a key role in managing customer accounts, processing orders and working cross-functionally to support smooth operations during a period of system transition.

Key Responsibilities*Act as the main point of contact for customer enquiries, providing timely support and clear communication throughout the order lifecycle.
*Manage customer accounts and process complex sales orders using ERP systems, ensuring accuracy and timely fulfilment.
*Work closely with Sales, Supply Chain, Finance and Logistics teams to resolve issues and deliver an efficient service.
*Investigate customer claims, identify root causes and coordinate resolutions with relevant stakeholders.
*Maintain accurate records, monitor service performance and contribute to reporting and continuous improvement initiatives.
Skills & Experience*At least two years’ experience in a customer service role, ideally within FMCG or a B2B environment.
*Experience in sales order processing
*Strong communication and problem-solving skills, with a genuine passion for delivering excellent customer service.
*Excellent attention to detail, organisational skills and the ability to manage multiple priorities effectively.
*Experience with Salesforce, SAP and Microsoft Office would be beneficial, alongside a proactive approach to learning and process improvement.