Full job descriptionAbout the role
Are you a confident sales professional who enjoys building customer relationships, spotting commercial opportunities and helping customers make informed decisions?
We’re looking for a Sales Executive to join our Sales team, with opportunities to work across both customer retention and new business acquisition. You’ll support small and medium-sized organisations across the UK non-household water market, helping us retain valued customers while identifying opportunities to welcome new customers to Business Stream.
Depending on business priorities, you could be:
*Speaking with existing customers about renewing or updating their contracts.
*Helping customers understand the value of remaining with Business Stream.
*Contacting prospective customers and introducing them to our services.
*Supporting customers that want to consolidate additional business locations with us.
*Identifying opportunities to offer additional sites or services.
*Contributing to targeted sales campaigns and providing feedback to help improve our customer propositions.
*Providing accurate, consistent information and helping to resolve outstanding customer service issues.
*Supporting contract administration to ensure a smooth experience from the first conversation through to contract completion. This is a fast-paced, target-driven role where you’ll balance commercial goals with positive customer outcomes. You’ll manage your own workload and sales activity, maintain accurate records and work closely with colleagues to achieve individual and team KPIs
About you
We’re looking for someone who is confident, commercially aware and motivated by delivering a great customer experience.
You’ll be a strong fit for this role if you have:
*Experience in a sales or customer-focused role, ideally within a B2B, utilities or regulated environment.
*A target-focused approach and the motivation to succeed in a fast-paced sales environment.
*Confidence making outbound calls and having meaningful conversations with existing and prospective customers.
*The ability to identify and progress appropriate commercial opportunities.
*Strong relationship-building and negotiation skills.
*Excellent verbal and written communication skills, with the ability to adapt your approach to different customers.
*Strong attention to detail and the ability to provide clear, accurate and consistent information.
*Good organisation and prioritisation skills, with the ability to manage deadlines, sales activity and KPIs.
*A proactive, team-focused approach and a willingness to take ownership of your work.
*A commitment to delivering positive and fair outcomes for customers.
Experience using Microsoft Office and CRM systems such as Salesforce or Dynamics would be helpful. Above all, we’re looking for drive, resilience and the ability to build positive customer relationships.
What’s in it for you?
You’ll be a key team player in one of the largest water retailers in the UK, with a range of benefits and opportunities to develop your sales experience across both customer retention and acquisition.
*Salary up to £28,660, plus bonus of up to 10%
*Attractive pension plan
*Monday to Friday, based in our office at Edinburgh Park
*31 days’ annual leave and six bank holidays
*Subsidised staff restaurant and free gym membership
*Employee discounts
Why we’re the right fit
We’re passionate about providing a great place to work, where our colleagues feel trusted, valued, supported and empowered, whatever their background or role. We’re committed to creating an inclusive workplace that welcomes diversity and provides equal opportunities for everyone.
In everything we do, we aim to make a positive difference and do the right thing for our customers, our people, our local communities and the environment. Life at Business Stream is fast-paced and varied, with no two days the same.
Who we are
Business Stream is one of the largest water retailers in the UK and a trusted service provider to more than 300,000 business customers. Headquartered in Edinburgh, we provide services including metering and billing, water-efficiency support, and water and wastewater management solutions.
How to make this job all yours
We’re looking to welcome exceptional people into our high-performing Sales team on 30 November 2026. If you’re excited by the opportunity to build your experience across customer retention and new business acquisition, we’d love to hear from you.
To apply, click the Apply button at the bottom of this page and send us a copy of your CV.
A Disability Confident Committed Employer
If you consider yourself to have a disability, we encourage you to disclose this as part of your application. This allows us to provide the appropriate support and help you demonstrate your talents effectively.