Full job descriptionYour new company
Hays are proud to be working with a well-established and highly regarded organisation based in St Andrews who are looking to appoint an experienced Customer Services and Administration Coordinator. This is an excellent opportunity to join a friendly and collaborative team within a busy, professional working environment.

Your new role
You will provide comprehensive administrative and customer service support, helping to ensure that enquiries and applications are managed accurately and efficiently. Acting as a key point of contact, you will communicate with customers by telephone and email, provide clear information and ensure they receive a professional and seamless experience throughout the process.

Your key responsibilities will include:
*Processing enquiries, applications and registrations accurately and efficiently
*Maintaining customer records using internal CRM and database systems
*Ensuring information is complete, accurate and handled in line with GDPR requirements
*Coordinating appointments, meetings, visits and events
*Preparing correspondence, documentation and information packs
*Monitoring outstanding information and following up with customers
*Collating data and assisting with the preparation of regular reports
*Supporting the implementation and improvement of administrative systems
*Providing general administrative support to the wider team
*Handling sensitive and confidential information professionally
*Communicating key dates, requirements and process updates to customers
*Working collaboratively with internal departments and external contacts
What you’ll need to succeed
You will be an organised and detail-focused administrator with experience working in a busy, customer-facing environment.You will also have:
*Previous experience in an administrative or customer service role
*Experience using databases, CRM systems or similar internal systems
*Excellent attention to detail and a strong commitment to accuracy
*Strong organisational and time-management skills
*The ability to manage multiple tasks and changing priorities
*Excellent written and verbal communication skills
*Confidence using Microsoft Office, including Word, Excel and Outlook
*A professional, welcoming and customer-focused approach
*The ability to handle confidential information with discretion
*A proactive, flexible and collaborative working style
*The ability to learn new systems and processes quickly
Experience working within a regulated, professional or international environment would be beneficial but is not essential.

What you need to do now
If you’re interested in this role, click ’apply now’ to forward an up-to-date copy of your CV, or call us now. If this job isn’t quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
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