Full job descriptionAs a Post-Completion Coordinator in Warrington, you will manage post-completion customer service tasks, helping enquiries and follow-up work move forward smoothly. You will keep records up to date, respond clearly to customers and work with colleagues to resolve issues in a timely way.
Client Details
The organisation is a leader in it’s field.
Description
*Act as the primary point of contact for customers reporting property defects and maintenance issues.
*Log, investigate, and manage defects from initial report through to successful resolution.
*Coordinate contractors, suppliers, and site teams to arrange inspections and remedial works.
*Monitor progress of outstanding defects and ensure works are completed within agreed timescales.
*Maintain regular communication with customers, providing updates and managing expectations throughout the process.
*Ensure all defect cases are accurately recorded and updated on internal systems.
*Escalate complex or recurring issues to the relevant teams where appropriate.
*Support the resolution of customer complaints relating to defects and aftercare services.
*Track contractor performance and follow up on overdue actions to ensure service standards are met.
*Produce reports on outstanding defects, completion rates, and service performance.
*Work collaboratively with construction, customer care, and maintenance teams to improve defect resolution processes.
*Contribute to delivering high levels of customer satisfaction and a positive homeowner experience.
Profile
A successful ’Post-Completion Coordinator’ should have:
*Previous experience in a defects coordination, repairs coordination, customer care, property, housing, construction, or maintenance role.
*Excellent organisational skills with the ability to manage multiple cases simultaneously.
*Strong communication and stakeholder management skills.
*Experience liaising with contractors, suppliers, and customers.
*A proactive and solution-focused approach to problem solving.
*Strong attention to detail and ability to maintain accurate records.
*Good IT skills and experience using CRM, scheduling, or case management systems.
*Knowledge of new-build defects, snagging processes, or housing repairs would be advantageous.
Job Offer
*Fixed-term contract.
*Hybrid working (3 days at home, 2 days in office)
*Immediate start.
*Free on-site parking and close to main public transport links.
*An opportunity to go perm or be extended.