Full job descriptionUp to £40,000 plus excellent bonus and benefits
London, office-based (Monday to Friday)
Are you a polished, personable receptionist who thrives on being the first face of a business?
A respected international private bank is looking for a Corporate and Guest Relations Receptionist to join its London office, working within a small front-of-house team. You will be the first point of contact for clients, guests and colleagues, and will set the tone for how the bank is perceived from the moment someone walks through the door.
Responsibilities of the Corporate and Guest Relations Receptionist to include:
*Welcome clients, guests and visitors in a warm, professional and polished manner, let hosts know when they have arrived and escort them to the right meeting room.
*Front of House: Run the reception area to a high standard, including recording visitors on the visitor management system.
*Client Experience: Provide a five-star level of service to clients and visitors, anticipating their needs and handling requests with care and discretion.
*Switchboard: Answer calls professionally and promptly, and pass telephone messages to the right colleague.
*Meeting Rooms: Manage Outlook meeting room bookings and check rooms throughout the day so they are clean, prepared and well stocked. Report any facilities problems to Facilities Management.
*Hospitality: Provide refreshments for client and visitor meetings, and order and deliver food when requested, including for Board-week and senior-management meetings. Keep the front-of-house pantry, fridge and consumable stocks topped up.
*Couriers: Monitor incoming and outgoing courier packages and record their movement.
*Colleagues: Support colleagues with room bookings and general administrative tasks.
*Shift Cover: Work a rotating shift pattern between 8am and 6pm, Monday to Friday, in the office.
Requirements for the successful Corporate and Guest Relations Receptionist to include:
*Experience: Proven experience as a receptionist, or in a similar role, within a luxury hotel or high-end service environment.
*Service Standards: Knowledge of five-star client service standards, including reception, meeting room management, switchboard handling and courier administration.
*Presentation and Personality: Impeccable personal presentation and a polished, confident manner, with the friendliness and professionalism to represent a private bank at its front door.
*Communication: Excellent verbal and written communication skills.
*Discretion: Able to handle confidential information with tact and discretion.
*Reliability: Well organised and dependable, with strong attention to detail and time management, and comfortable working a rotating shift pattern within 8am to 6pm.
*Team Working: Composed, adaptable and a good team player, with cultural awareness.
*Technical Skills: Competent in Microsoft Word, Excel and PowerPoint, and comfortable using Outlook meeting room booking and visitor management systems.
This vacancy is being advertised by Montpellier Resourcing Associates Limited. The services advertised by Montpellier Resourcing Associates Limited are those of an Employment Agency.