Full job descriptionCustomer Success Enablement Specialist sought for 9-month contract responsible for driving retention and customer growth across a global customer base, primarily consists of accountants, sole traders and small businesses.
Located in superb offices in central London, hybrid with 3 days a week in the office.
Responsibilities
*Drive and deliver net new retention programmes which leverage digital platform capabilities and human assisted interactions
*Develop programmes which deliver robust relationships with all customers, fostering trust and loyalty.
*Further embed their use of AI, data, and propensity models to develop proactive intervention capabilities that prevent customer churn
*Partner with Customer Experience Design to create the detailed design, playbook and implementation plan to enable execution of these strategic initiatives
*Programme manage the implementation of programmes working with global peers and stakeholders
Skills
*You have a minimum of 4 years experience and a track record of exceeding retention and revenue targets in the Customer Success space
*Strategic thinker with strong business acumen
*Data driven – able to quantify ROI, articulate impact and identify focus areas for continuous improvement
*Confident communicator - you will have excellent written and verbal communication skills
Benefits
*Long contract
*Hybrid
*Free breakfast on site.