Full job descriptionHays are looking for a Migrations Director / Programme Director for one of our local clients:


*Negotiable Rate - Inside IR35
*Hybrid Working / London (Client site when required)
*12 month contract

We are looking for an experienced Programme Director (Migrations) to lead two major, large-scale transformation programmes, migrating customers from legacy platforms onto strategic next-generation services.


Key Responsibilities
*Lead the end-to-end migration of approximately 30,000 active customer circuits/ports from legacy platforms to a strategic target platform.
*Lead migration of customer voice traffic from legacy TDM to end-to-end SIP.
*Own the migration strategy, roadmap, mobilisation, governance and delivery plan.
*Establish a scalable, industrialised migration capability covering inventory, customer engagement, solution design, cutover and legacy decommissioning.
*Drive customer adoption while protecting service continuity, revenue and customer experience.
*Improve migration processes through standardisation, automation and Lean/process improvement.
*Manage migration performance across volume, cost, quality, pace, risk and benefits realisation.
*Lead and commercially manage strategic suppliers, including negotiations, SLAs and performance.
*Coordinate Product, Sales, Technology, Service, Operations and Finance around a single delivery plan.
*Reduce migration cost while increasing throughput, automation and first-time success.

Skills & Experience
*Proven leadership of large-scale network, connectivity, telecoms, service or platform migration programmes.
*Strong track record delivering complex transformation from strategy and mobilisation through to execution and benefits realisation.
*Experience managing high-volume customer migrations and complex legacy-to-target platform transitions.
*Strong commercial, financial and supplier management experience.
*Excellent senior stakeholder and customer leadership skills.
*Experience driving process improvement, automation and operational efficiency.
*Strong data-led planning, forecasting, governance and performance management.
*Telecoms, connectivity, managed services or network transformation experience highly desirable.


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