Full job descriptionThe client is looking for a highly organised and proactive Project Support Officer to support a wide range of transformation, service redesign, digital improvement and organisational change initiatives across the Council. Working as part of our Modernisation Team, you will play a vital role in helping projects move from concept to implementation, ensuring strong governance, effective stakeholder engagement and robust performance reporting.


About the Role
As Project Support Officer, you will work closely with Programme Managers, Project Managers, Business Analysts and service leaders to support the delivery of complex programmes and projects across the organisation.
You will provide project coordination, governance and administrative support, helping to ensure projects are delivered efficiently and achieve measurable benefits for residents, staff and services.
Key responsibilities will include:
*Supporting the delivery of transformation, service improvement and digital modernisation projects.
*Coordinating project meetings, workshops and stakeholder engagement activities.
*Maintaining project documentation, governance records, risk logs and action trackers.
*Producing project reports, dashboards, presentations and performance updates.
*Monitoring project milestones, benefits realisation activities and programme outcomes.
*Supporting service reviews, customer journey mapping and process improvement initiatives.
*Gathering, analysing and presenting data to support evidence-based decision-making.
*Assisting with the implementation of redesigned services, systems and new ways of working.
*Promoting continuous improvement and best practice project management across the Council.
About You
We are looking for someone who is enthusiastic about supporting positive change and has excellent organisational, communication and administrative skills.
You will have:
*Experience supporting projects, programmes, transformation initiatives or service improvement activities.
*Strong organisational skills with the ability to manage competing priorities and deadlines.
*Experience coordinating meetings, workshops, actions and stakeholder engagement activities.
*Experience preparing reports, maintaining project documentation and monitoring performance information.
*Excellent written and verbal communication skills.
*Strong attention to detail and the ability to analyse information effectively.
*Confidence building relationships with stakeholders at all levels.
*Good working knowledge of Microsoft Office applications, particularly Excel and PowerPoint.
*An understanding of project management principles, governance and reporting requirements.
Ideally, you will also have:
*Experience working within local government, a PMO, programme or change environment.
*Experience supporting service redesign or transformation projects.
*A project management qualification such as PRINCE2 Foundation, APM Fundamentals or equivalent.
We offer:
*Flexible hybrid working arrangements (3 days in the office, 2 days at home)
*Opportunities for professional development and training.
*A collaborative and inclusive working environment.
*The chance to contribute to high-profile projects that make a real difference to local communities.
*A commitment to employee wellbeing, equality and career progression.