Full job description

Transport AdministratorLocation: Colchester
Job Type: Permanent
Salary: £30,420
The OpportunityWe are recruiting for a Transport Administrator to join a busy and fast-paced transport operation in Colchester.
This is an ideal opportunity for someone who thrives in a dynamic environment, enjoys problem solving and can confidently communicate with customers, drivers and internal teams. No two days are the same, and you’ll play a key role in ensuring deliveries are completed successfully while maintaining excellent customer service.
Please note that this is not a quiet administration role. The position involves a high volume of inbound and outbound calls, dealing with delivery queries, order updates and customer complaints. The successful candidate will be resilient, organised and able to remain calm and professional under pressure.
Working Hours*Monday to Friday
*45 hours per week
*Flexible start time of 8:00am or 9:00am
*Corresponding finish time based on start time
*30-minute lunch break
*Two 15-minute breaks during the day
Key Responsibilities*Process and accurately enter transport and delivery information onto internal systems.
*Progress supplier collections and customer deliveries in line with daily transport plans.
*Answer a high volume of customer calls relating to delivery updates, order enquiries and transport issues.
*Handle customer complaints and escalations professionally, providing timely updates and resolutions where possible.
*Liaise with customers, drivers, warehouses and internal departments to ensure smooth communication and service delivery.
*Prepare and maintain transport-related documentation.
*Identify, investigate and resolve discrepancies in transport and delivery information.
*Update and communicate operational KPI information as required.
*Carry out general administrative duties to support the transport department.
*Work collaboratively with colleagues and provide cover during periods of absence.
*Maintain high standards of accuracy, organisation and attention to detail.
*Follow health and safety procedures and contribute to a clean and safe working environment.
About YouWe’re looking for someone who can remain composed in a busy environment and deliver excellent customer service, even when dealing with challenging situations.
Essential Skills & Experience*Previous administration experience.
*Excellent communication and customer service skills.
*Confident handling a high volume of telephone calls.
*Strong organisational and multitasking abilities.
*Good attention to detail and accuracy.
*Competent user of Microsoft Office packages.
*Ability to work under pressure and manage competing priorities.
*Professional and resilient approach when dealing with complaints and difficult conversations.
Desirable Skills & Experience*Previous experience within transport, logistics, haulage or distribution.
*Experience using transport management systems.
*Understanding of transport operations and delivery processes.
*Experience working in a fast-paced customer service environment.
Benefits*Company pension scheme
*Life assurance
*On-site parking
*Cycle to work scheme
*Employee discounts and benefits platform
*Long-service and loyalty awards
*Full training and ongoing support
Apply NowIf you are an organised and proactive administrator who enjoys working in a busy transport environment and takes pride in delivering excellent customer service, we would love to hear from you.
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.