Full job description6 month contract
Hours: 37.5hr per week (available shifts 8am - 4pm, 9am - 5pm, 10am - 6pm) Every other Saturday will be require cover.


Pay: £25,935


Our client is looking for people to join their Patient Service team. You’ll need excellent customer service skills, proven data entry experience, and provide compassionate telephone support with a calm, patient manner. A basic DBS check will be required for this role.


Key responsibilities
*Handle inbound and outbound calls, delivering excellent customer service
*Manage patient enquiries
*Complete accurate data entry and keep patient records up to date
*Produce written follow-ups (e.g., letters) where patients can’t be reached by phone
*Work to deadlines and service targets, escalating issues appropriately
*Maintain confidentiality and handle sensitive information in line with data protection


Essential experience/skills
*Excellent customer service skills and professional telephone manner
*Calm, patient and empathetic approach when speaking with patients, including vulnerable individuals
*Strong data entry experience (accurate, with high attention to detail)
*Confident using IT systems (CRM/database/admin systems)
*Organised, reliable and able to manage a busy workload


Desirable
*Previous contact centre experience
*Experience in healthcare, patient services or clinical administration


Benefits
*25 days annual leave plus bank holidays
*Company bonus scheme - on permanent contracts
*Outstanding training & development programmes
*Up to £1200 refer a friend bonus
*Full support from our employee assistance programme including a health and well-being app
*Savings and discounts at multiple retailers through our rewards portal