Full job descriptionWe are pleased to be working on behalf of an established specialist supplier serving the construction and manufacturing sector who are looking for a customer-focused, commercially minded Internal Sales Executive to join its team in Norwich.


This is a service-led sales role, ideal for someone who enjoys speaking with customers, solving problems, building long-term relationships and identifying opportunities to grow existing accounts.
There are no aggressive sales targets. The focus is on delivering excellent customer service, building trust and developing business through a proactive, relationship-led approach.


Key Responsibilities
*Manage inbound telephone and email enquiries, understanding customer requirements and recommending suitable products.
*Source products, check availability, prepare competitive quotations and process orders accurately.
*Build strong relationships with existing customers, encouraging repeat business and account growth.
*Identify opportunities to upsell and cross-sell relevant products.
*Make occasional outbound calls to reconnect with lapsed customers and explore new business opportunities.
*Liaise with suppliers to negotiate pricing, confirm availability and coordinate deliveries.
*Resolve customer queries and delivery issues professionally.
*Work collaboratively with colleagues to ensure a smooth and efficient service.


Previous Skills & Experience:
*An excellent telephone manner and strong written communication skills.
*The ability to build rapport and develop lasting customer relationships.
*Confidence identifying sales opportunities without a high-pressure approach.
*Good organisational skills and attention to detail.
*Strong problem-solving skills and the ability to manage enquiries through to completion.
*Confidence using email, spreadsheets and general business systems.
*A flexible, team-focused attitude suited to a small business environment.


Experience in internal sales, telephone sales, customer service, account management or a trade-related role would be beneficial. Experience in a technical, industrial or trade supply environment would be advantageous, although a willingness to learn is equally important.


Benefits:
*Salary of up to £30,000, depending on experience.
*Annual profit share of up to £3,000.
*A friendly, supportive team environment.
*An established customer base and opportunities to develop accounts.
*Varied responsibilities across sales, customer service, purchasing and supplier negotiation.
*A relationship-focused sales environment without aggressive targets.