Full job descriptionCustomer Scheduler
£14.79/hr PAYE
Annesley, Nottingham
Initially 1 month
39 hours per week
Inside IR35

We are recruiting for a Customer Scheduler to act as the main point of contact for customer requirements, scheduling and order enquiries. You will work closely with Production Control, Purchasing and Planning to manage customer orders, monitor production progress and resolve supply issues.

Responsibilities:
• Act as the main point of contact for customers, resolving scheduling and requirement queries.
• Ensure customer orders comply with contractual agreements and manage any exceptions within the agreed terms.
• Review and accept customer requirements, ensuring these are accurately entered into Syteline.
• Liaise with the Production Controller to confirm production requirements are achievable before accepting orders.
• Monitor customer order status and the progress of parts through production, highlighting concerns and changes in priority to Production Control.
• Maintain effective relationships with internal and external stakeholders to support agreed service levels.
• Work closely with Purchasing and Planning to resolve supply issues.
• Act as the customer contact for overdue accounts receivable.
• Host customer visits and ensure activities on site comply with company procedures.
• Follow company health and safety requirements, quality policies and procedures.
• Undertake other reasonable duties within the scope of the role.

Skills and Experience:
• Previous experience in a customer-facing role.
• Strong Microsoft Excel and PowerPoint skills.
• Ability to manage working relationships across different levels of the business.
• Strong organisational skills, with the ability to manage multiple tasks, prioritise workloads and follow up on outstanding actions.
• Excellent attention to detail and a high level of accuracy.
• Ability to achieve results under pressure.
• A positive, motivated and goal-focused approach.
• Resilience and the ability to adapt to changing requirements.

Desirable:
• Experience preparing and presenting customer KPI packs.
• Knowledge or experience of engineering production methods.
• Qualifications in Commercial or Business Management.
• Effective time management, flexibility, determination and persistence.