Full job descriptionBased in our Sheffield office, we are looking for an IT Technical Support Specialist to join our team. This role is integral to providing first-class technical support to our clients, ensuring optimal performance of VoIP and IT services. The ideal candidate will have a strong technical background ideally with some exposure to VoIP systems, coupled with a passion for delivering exceptional customer service.
Responsibilities:
*Provide technical support for telecommunications services, resolving issues promptly and thoroughly

*Diagnose and troubleshoot technical issues related to network and VoIP systems

*Monitor and maintain the performance of customers’ systems and services

*Conduct regular system checks and updates to ensure the highest level of service and reliability

*Collaborate with the technical team to enhance system capabilities and address systemic issues

*Keep abreast of new technologies and industry best practices to recommend improvements

*Maintain detailed records of customer interactions, issues, and resolutions using our case system and database

Required skills:
*Experience with network diagnostics, network analytics tools, and troubleshooting techniques

*Excellent problem-solving and analytical skills

*Strong communication skills and the ability to provide clear instructions to non-technical users

*Ability to work independently and manage multiple tasks simultaneously

*Commitment to providing high-quality customer service

Desirable experience:
*Experience in VoIP support and networking, with knowledge on VoIP technologies is preferred

*Familiarity with IT and MSP supports advantageous but not essential

*Experience managing and supporting remote users and office networks

*Ability to conduct training sessions for users on new systems and features

*Experience with ticketing systems and ITIL frameworks

*Proactive approach to identifying and resolving potential issues before they impact customers

The entry requirements for this programme are as follows:
*3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject

*GCSE Maths and English (or equivalents) at grades 3+ (D or above)

*Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship in a similar subject

Working hours: 9am - 5:30pm
Benefits:
Wayvtalk are an equal opportunity employer and welcomes applications from all qualified candidates. We offer a competitive salary, comprehensive benefits, and a dynamic work environment. If you are passionate about making a difference in the industry and meet the above requirements, we would love to hear from you.
Future prospects:
90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.
About QA:
Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we’re a top 50 training provider, dedicated to helping you succeed.
Interested? Apply now!