Full job descriptionFreight Forwarding Operations Co-ordinator
Southampton
Full-Time | Permanent
Are you an organised Co-ordinator with strong account management, customer support, administrative skills and a proactive approach to problem-solving?
Do you have experience within import/export, freight forwarding coordination mainly via Sea, but Road or Air would be great too?
Do you enjoy managing multiple priorities while delivering excellent customer service?
If so, this is a fantastic opportunity to join a growing logistics and operations business who have a great culture and working environment!
Acting as a point of contact for customers, suppliers and internal/external teams, you will support the day-to-day management of import and export activities, ensuring processes run efficiently and customers receive a high standard of service.
Key Responsibilities
*Manage daily operational workloads to ensure maximum efficiency
*Using in house and port/freight systems to process import and export shipments accurately and within agreed timescales
*Process customer invoicing and ensure supplier costs are recorded accurately
*Escalate operational issues that may impact service delivery or deadlines
*Maintain compliance with company procedures and operational standards
*Build strong relationships with customers and provide ongoing support
*Liaise with suppliers and internal teams to maintain service quality
Skills & Knowledge Required
*Previous experience in freight forwarding ideally in a Sea freight, logistics, or previous coordination role
*Strong organisational and workload management skills
*Excellent communication and relationship-building abilities
*Ability to identify and resolve issues proactively
*Strong attention to detail and accuracy
*Positive, professional, and team-focused attitude
*Confidence working across multiple stakeholders and departments
*Commitment to delivering excellent customer service
Hours
*Monday to Friday 9am – 5.30pm – 1hr lunch break
Salary
*£30,000 - £35,000 + Quarterly incentive scheme (After 6 months)
Benefits & Rewards
A comprehensive package of benefits including…
*25 days holiday +BH + a day off for your birthday
*Regular paid company events
*Cycle to work scheme
*Health and wellbeing support
*Colleague Portal for benefits at retailers
Plus, many more!