Full job descriptionWe are currently recruiting for an Immediate Support Counsellor to join a supportive counselling service based in Central Manchester. This is an opportunity for a qualified counsellor to provide immediate, telephone-based emotional and psychological support to adults experiencing a range of mental health and personal difficulties.
The successful Immediate Support Counsellor will have experience managing sensitive conversations, carrying out risk assessments and supporting individuals who may be experiencing significant emotional distress or crisis.
The Role: Immediate Support CounsellorAs an Immediate Support Counsellor, your responsibilities will include:
*Providing immediate emotional and psychological support through telephone consultations.
*Assessing callers’ needs and identifying appropriate support or onward referrals.
*Conducting risk assessments and responding appropriately to individuals presenting with complex or immediate risks.
*Managing high-risk conversations involving suicidal ideation, self-harm and emotional crisis.
*Identifying safeguarding concerns and taking appropriate action, including escalation where necessary.
*Supporting adults experiencing anxiety, low mood, stress and a range of personal difficulties.
*Using brief therapeutic approaches to help individuals manage challenging situations.
*Maintaining accurate, confidential and timely records of all interactions.
Requirements: Immediate Support CounsellorTo be considered for the Immediate Support Counsellor position, you will need:
*A Level 4 counselling qualification or above.
*Current membership with a recognised professional counselling body.
*A minimum of 12 months’ post-qualification counselling experience.
*Experience supporting adults with emotional and mental health difficulties.
*A strong understanding of risk assessment, suicide prevention and safeguarding.
*Confidence managing sensitive, complex and high-risk conversations.
*The ability to work calmly and make appropriate decisions in a fast-paced support environment.
Register Your Interest

Interviews and shortlisting are taking place on a rolling basis, with appointments being offered following successful interview.
If you are a qualified counsellor looking for an Immediate Support Counsellor opportunity in Central Manchester, we’d love to hear from you.