Full job descriptionCustomer Care Coordinator (Temporary Contract)
Location: Chessington
Contract: 3-Month Temporary Assignment
Hours: 35 hours per week, Monday to Friday
Pay Rate: £20.33 per hour PAYE / £25.90 per hour Umbrella
Customer Care Coordinator
We are currently recruiting for a proactive and organised Customer Care Coordinator to join a busy and supportive team based in Chessington on a 3-month temporary contract. This is an excellent opportunity for an experienced customer service or sales support professional who enjoys working in a fast-paced environment and delivering exceptional customer service.
The successful candidate will play a key role in managing customer orders from start to finish, maintaining accurate records within SAP, and ensuring customers receive timely updates and solutions to any order-related queries.
Key Responsibilities
*Input and process customer orders accurately using SAP.
*Generate quotations and process purchase orders.
*Monitor customer orders and communicate delivery updates.
*Liaise with customers via telephone and email regarding orders, deliveries and account queries.
*Support the inspection and processing of customer returns alongside warehouse and logistics teams.
*Reconcile customer accounts and assist with resolving account-related issues.
*Support the communication of decisions relating to warranties, guarantees and payment arrangements.
*Assist with customer complaint resolution, including delivery discrepancies and pricing queries.
*Carry out export control checks for customer orders.
*Support the coordination and resolution of unclear or outstanding contract conditions.
*Investigate overdue payments and assist with collection procedures where required.
*Maintain accurate customer records and ensure all administration is completed efficiently.
Skills & Experience Required
*Previous experience within a customer service, customer care, sales support or order processing role.
*Strong administrative and organisational skills with excellent attention to detail.
*Confident communicating with customers via phone and email.
*Experience processing orders and managing customer accounts.
*Ability to prioritise workloads and work effectively in a busy environment.
*Strong problem-solving and analytical skills.
*Comfortable working collaboratively within a team.
*SAP experience is highly desirable.
*Experience with CRM systems and order management processes would be advantageous.
*Fluent written and spoken English.
What’s on Offer?
*Immediate start available.
*Friendly and supportive team environment.
*Opportunity to gain experience within a global organisation.
*Varied and fast-paced role with full training provided.
*Weekly pay.
*Potential for the contract to be extended based on business requirements.
Rate: £20.33 per hour PAYE / £25.90 per hour Umbrella
Location: Chessington
Duration: 3 Months Temporary Contract
Hours: 35 hours per week, Monday to Friday