Full job descriptionYou will be a well-organised, data-literate account manager with 2+ years’ experience, who already looks for growth in their accounts and wants to step up towards AD. You’ll be the go-to contact for a set of smaller clients with your own revenue target, and support an AD on larger accounts, contributing to that AD’s target.
Must-have 1: Working data knowledge
You should be able to explain, in plain English and with examples from their own work:
*Data quality basics: matching, de-duplication, suppression, address validation
*What a Single Customer View is and why clients want one
*How prospect data, enrichment and segmentation are used in marketing campaigns
Must-have 2: Commercial instinct
*Has spotted and progressed at least one upsell, cross-sell or new project with an existing client
*Comfortable owning a revenue number, even a modest one
*Numerate and commercially aware; can build a simple account plan or pricing proposal
Must-have 3: Organisation and client service
*Manages competing demands across several clients; tight time management and attention to detail
*Clear written and verbal communicator: status reports, proposals, client meetings
*Works well with analysts, developers and project managers to deliver on time
Background likely to fit
*2+ years in data for marketing, data services, a data bureau, DM agency or marketing service provider
*Current titles such as Account Manager, Client Manager, Account Executive, Consultant, Client Services Executive, Customer Success Manager, or a Data Analyst who has moved client-facing
*Sector exposure to energy, water, telecoms, financial services, charity or retail is a plus
*FastStats or similar: a bonus, not essential