Full job description

Job Title: Rent and Service Charge Advisor
Contract Type: Fixed term
Salary: £38,056.41 per annum (£41,891.59 is achieved after 12 months successful performance in the role)
Working Hours: 35 hours per week
Working Pattern: Monday to Friday
Location: Speke, Liverpool


If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don’t meet all the essential criteria on the job description.


Please note that whilst we will accept applications based on any form of valid legal permission to work in the UK, we will be surrendering the Riverside Sponsorship licence, so for the avoidance of doubt, we are unable to apply for any further sponsorships whether on behalf of existing colleagues or candidates.

The difference you will make as a Rent and Service Charge Advisor


You will support the Group Rent and Service Charge Policy function in the implementation of standardised policies and procedures to ensure the accurate formulation of rent and service charges for all customer types and the maintenance of associated modelling and calculators. Provide a customer focussed Rent and Service Charge Policy service, delivering advice and support to finance and operational colleagues regarding rent and service charge matters including associated business rules and formulae.

About you
We are looking for someone with:
• Solid knowledge and hands on practical experience of legislation, regulations and standards relating to rent and service charges within the Housing Sector.
• Experience of providing financial monitoring and administration, preferably for rent and service charges.
• Excellent attention to detail with the ability to work under pressure, deliver to strict deadline and manage conflicting priorities.
• Customer focused with excellent communication skills, both verbal and written, showing the ability to meet the needs of a varied customer base.

Why Riverside?
At Riverside, we’re a housing association with a difference – enhancing the everyday for all our customers. For 90 years, we’ve been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives.
We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.

Working with us, you’ll enjoy:
• Competitive pay & generous pension
• 28 days holidays plus bank holidays
• Flexible working options available
• Investment in your learning, personal development and technology
• A wide range of benefits

Diversity and Inclusion at Riverside:
We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues.
Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview
Applications may close before the deadline, so please apply early to avoid disappointment.


Role Profile
• Support the Rent and Service Charge Policy Manager to develop and implement Group Rent and Service Charge policies and frameworks, contributing to reviews to ensure ongoing compliance with legislation, government guidelines and Group policy.

• Support the Rent and Service Charge Policy Manager to manage and oversee the rent review and service charge processes for the Group, ensuring statutory deadlines are met.

• Act as the lead for all colleague / internal rent and service charge related queries, ensuring accurate and consistent application of charges and rent/service charge calculations across the Group for all customer types including leaseholders and tenants with Secure Rent Status.

• Lead on the development of detailed procedures and supporting information for the Group on how to handle both standard rent setting and property/customer exceptions ensuring the correct protocols are followed at all times.

• Ensure rent and service charge letters produced for customers are accurate, consistent and compliant and adhere to Group and standards and branding.

• Deputise for the Rent & Service Charge Policy Manager were required

• Responsible for the preparation of financial information required for any first tier / leasehold valuation tribunals.

• Ensure third party stakeholders including DWP and Managed Agents have been informed of annual rent through recognised portals and other communications channels.

• Manage the workflow to monitor compliance checks for service charge expenditure.

• Maintain all collateral relating to Rent and Service Charge Policy, including procedures and letters, ensuring alignment to the overall Rent and Service Charge Strategy, government guidelines and Group standards.

• Administer escalated policy queries and issues, collaborating with the Rent and Service Charge Policy Manager to ensure the provision of expertise and support to complex, high profile and high risk issues.

• Maintain system records to ensure accurate data is held and issues are investigated and resolved in line with agreed procedures and service level agreements

• Manage...