Full job descriptionWaking Night Support Workers
We’re looking for a compassionate and resilient Waking Night Support Workers to join our Mental Health service located in Kingston.
£30,800.00 per annum, working 40 hours per week.
Want to feel in control of your career? You’ll feel at home here.
Making you feel at home here means helping you thrive in every way. That’s why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren’t token gestures - we’ve thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.
Our benefits include:
Annual leave increasing up to 30 days with length of service
A generous pension - we will contribute up to 8% and life assurance cover up to 3x Pensionable Salary (T&Cs apply)
Exclusive discounts and cashback via Reward Gateway and opportunity to buy a Blue Light Card
Fully paid induction programme and further training
ILM courses and Apprenticeship Programmes
Cycle to work scheme
Employee Assistance Programme for 24-7 confidential support
Online wellbeing resources
Quarterly Staff Awards to reward & recognise our amazing staff’s commitment and contribution
Free DBS
All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.
To provide skilled waking-night support across the pathway, maintaining safety and relational security while responding to customers’ emotional, mental health, medication and practical needs overnight. The role also includes overarching health and safety responsibilities.
The service is anticipated to open on 4 January 2027, subject to contract finalisation, successful mobilisation and confirmation of operational readiness.
Please attach a CV and personal statement.
The working pattern for this role is: 4 x 10 hours night shifts per week (10pm to 8am), including weekends.
What you’ll do:
* Maintain an active and visible waking-night presence as part of a team, with no lone support working in the service model.
* Engage customers who are distressed, unsettled or awake overnight and provide calm, trauma-informed and boundaried support.
* Monitor dynamic risk, mental state, missing episodes, visitors, environmental concerns and changes from usual presentation.
* Follow individual crisis, relapse, safeguarding, statutory and emergency-response plans and escalate concerns promptly.
* Provide scheduled medication support within training, competency and legal requirements.
What you’ll bring:
Essential:
* Experience of waking-night work with people who have mental health or other complex needs, or closely comparable work requiring safe decisions overnight.
* Ability to stay alert, observant and calm and to recognise when something is meaningfully different from a customer’s usual presentation.
* Confidence using de-escalation, clear boundaries and prompt escalation when support or risk increases.
* Good written recording and handover skills.
* Reliability and sound judgement when immediate management presence is more limited.
* Willingness to complete the full forensic training and competency programme.
Desirable:
* Forensic mental health, statutory restrictions and public-protection arrangements.
* Relational security and formulation-informed approaches to behaviour overnight.
* Medication-support competencies where required by the service.
* SWLSTG/FOS out-of-hours pathways and service-specific emergency procedures.
* Fire Safety knowledge and experience
About us:
Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 100 services, providing support to thousands of customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness and complex needs, young people and care leavers and learning disabilities so there are plenty of opportunities to grow and progress your career with us.
We have a strong social purpose and we live and work by our values:
We focus on Excellence and innovation.
We are Caring and Compassionate.
We are Inclusive and Trusted.
We work in Partnership and are One-Team.
Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.
If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.
We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.
We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.
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