Full job descriptionReed Further Education are working on a role that you, or someone you know, may be interested in. If you are looking for work, read on to find out how to join the UK’s leading FE recruiter with additional benefits, offers and referral schemes.
Reed Further Education are a leading recruitment agency working with colleges, prisons, universities, and training providers across the UK. We are always looking for talented support staff to join our team and support organisations in delivering exceptional member services and administrative support.
Education Services Officer
Location: Remote | Pay: £14-£18 per hour (depending on experience) | Contract: 3 Months Initially
The Member Services Officer will play a key role in delivering an excellent service to members, acting as a first point of contact for enquiries and supporting the effective administration of membership activities. The postholder will maintain accurate member records, manage registrations and communications, coordinate delegate administration, and provide administrative support for committees and meetings, helping to ensure the smooth running of governance and member engagement activities.
Key Duties
*Act as the first point of contact for member enquiries, providing a professional and responsive service.
*Manage member registrations, renewals, and updates to membership records.
*Maintain accurate records within the contact database and CRM system.
*Monitor and manage the shared inbox, ensuring enquiries are responded to efficiently.
*Coordinate delegate administration for events, training sessions, webinars, and meetings.
*Support committee and meeting administration, including scheduling, preparing agendas, distributing papers, and taking minutes.
*Assist with member communications and engagement activities.
*Produce reports and administrative documentation as required.
Requirements
*Essential: Previous experience working within an education environment, such as a college, university, training provider, school, awarding organisation, professional membership body, or similar educational setting
*Essential: Previous experience in membership services, administration, customer service, or a similar support role
All candidates who register with Reed Further Education will have 2 years’ referencing taken up and will be required to have a DBS check completed. All offers are conditional upon satisfactory background checks.
Benefits of Working for Reed Further Education / Our Client
*Exclusive representation to leading FE colleges, prisons, and training providers in the area
*A specialist further education consultant who will search for jobs on your behalf
*A Health Cash Plan and Reed Discount Club
*Entitlement to Statutory Sick Pay, Statutory Maternity, Paternity and Adoption Pay, Parental Leave and Antenatal/Pre-Adoption Appointment Payment
*Access to Training and Development - Reed Assessment Centre - Reed Learning
*Great referral bonuses (up to £200 per successful referral!)
*Access to roles throughout the UK and online/remote learning
To apply for this role, please send us your updated CV by clicking ’Apply Now’.