Full job description Judicial Appointments Front of House Coordinator (Customer Service & Digital Support)
Location: London
Full Time temporary assignment
Monday to Friday 9am to 5pm
Mainly basedat home but will be required to attend the office from time to time
If you’re someone who enjoys helping people feel informed, supported and confident-especially in fast-moving, high-stakes environments-this is a fantastic opportunity to join our client’s wider operations team. You’ll be at the heart of recruitment campaign customer service, supporting selection day interviews for courts and tribunals.
What you’ll be doing:
* Deliver a high standard of customer service and support for candidates throughout selection day activity (face-to-face and remote)
* Help plan and support selection day interviews, briefing candidates, colleagues, panel members and senior office holders
* Provide technical assistance and guidance during remote selection days, using digital tools such as MS Teams and Google Docs/Drive (and other digital tools)
* Act as a clear conduit between panel members and the operations team-sharing information, status updates and escalating issues as they arise
* Support operational planning with administrative tasks, including accurate record management
* Prepare documents (including in Word/Excel) and manage schedules using Outlook, alongside other digital platforms
* Occasionally assist with face-to-face selection days outside London, including possible overnight stays
What you’ll bring:
* Strong communication skills-written and oral-with the confidence to positively engage with candidates and panel members
* A calm, professional approach under pressure, able to handle unknown scenarios without losing momentum
* Confidence using digital tools and applications, with the ability to quickly learn unfamiliar software to a good standard
* The ability to support and "teach" others to use digital tools, troubleshooting technical issues when needed
* Excellent organisation and timekeeping, with a focus on maintaining high working standards
* Ability to work independently under remote conditions and in person, with flexibility to respond to selection exercise needs
* Experience with administrative work and record management (including preparing documents in Word/Excel), where required
Additional information:
* Office attendance requirements: during selection activity or other required business need, you may be required to attend the office or an interview venue for up to five days a week. Outside of peak activity, minimum attendance is two days per week. Flexibility is essential to support business needs.
If you’re driven by service, confident with digital tools, and enjoy coordinating details that keep recruitment moving smoothly, we’d love to hear from you. Apply today to be considered for this crucial Front of House role in London.
Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.
As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.
Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest?and state the role that you are interested in.?We are?committed to engaging with you.?
In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.