Full job description Job title : Southeast Motors JLR Croydon Customer Service Advisor Apprenticeship
Vacancy ID : 14248
Investor Group : Southeast Motors
Site : Jaguar Service Centre, Croydon
Postcode : CR5 2AR
Recruitment Advisor : Lyndsay Wainwright
Recruiter email :
Hourly rate : £8
Specialism : Service Advisor Apprenticeship
Programme Name : Customer Service Practitioner Standard (Level 2)
Anticipated Interview Date : 2026-11-09 00:00:00
Anticipated start date : 2026-12-01 00:00:00
Employer description :
JLR is the UK’s largest automotive manufacturer, built around two iconic British car brands: Land Rover, the world’s leading manufacturer of premium all-wheel drive vehicles; and Jaguar, one of the world’s premier luxury sports saloon and sports car marques. The company employs almost 38,000 people globally and supports around 275,000 more through our retailers, suppliers, and local businesses.
We recognise the importance in identifying talented people to become the next generation of professional retail employees and help us achieve our ambitious growth plans. We are looking for people who share our passion to join our highly successful retail apprenticeship programme.

Job description : The JLR retail apprenticeship programme is geared toward training the right candidate to become a qualified Customer Service Advisor. But what does a Customer Service Advisor do?
A Customer Service Advisor deals directly with customers and acts as a go-between between the customer and Service Technicians/Mechanics, scheduling vehicle service work. They will handle administrative and customer relations aspects of service department operations. Some of the duties include:
*Interpreting customer concerns and comments and liaising with Service Technicians.
*Booking/scheduling vehicle services.
*Liaising?with customers about any additional work required.
*Estimating time and costs associated with repairs.
*Handling customer complaints.
*Responding to customer requests.
*Tracking the vehicle through the workshop.
We are looking for an enthusiastic, hardworking individual to join our team and embark on a long term career, with excellent earning and progression opportunities once you complete your apprenticeship.
Please note, the Customer Service Advisor role varies slightly by employer based upon the specific needs within the location

Brief Overview of the Vacancy : This apprenticeship provides the opportunity to train as a qualified Customer Service Advisor, developing the skills to deliver excellent customer service while coordinating vehicle servicing and repairs. It’s an ideal opportunity for an enthusiastic and hardworking individual looking to build a long-term career in the automotive industry, with excellent earning potential and progression opportunities upon completion.
Qualifications required : GCSE grades 9 – 4 (A – C) or equivalent in English and Maths.

In Scotland, applicants must have or be predicted to achieve Scottish National 5 Grades A - C or above in English and Maths.

’Equivalent’ grades include:

BTEC first diplomas and certificates

OCR Nationals

Key Skills Level 2

NVQs

Essential Skills (Wales)

Functional Skills Level 2

Core Skills (Scotland)

We accept predicted grades and conditional offers can be made based on predicted grades.
Personal Qualities : We are looking for people who are passionate about our industry and our brand. Some of the personal skills that you should think about showing us in your application are:

Enthusiasm and willingness to learn

Teamwork

Strong communication

Customer Service

We are looking for an enthusiastic, hardworking individual to join our team and embark on a long term caree
Things to consider : The latest information on the Apprentice National Minimum Wage can be found at https://become-apprentice/pay-and-conditions

As part of our commitment to Diversity, Equality and Inclusion, all applications are automatically anonymised by our recruitment system. This is with the aim of realising our ambition to have a workforce that is reflective of the community we serve and eliminating unconscious bias, allowing employees to be appointed based on their talent, skills, and experiences regardless of ethnicity, gender, sexual orientation, or any other protected characteristic.

English and Maths guidance from the government changed on 11/02/25. This employer wishes to support upskilling in both English and Maths by exception and as such the entry grade criteria as advertised still applies.

The closing date for this vacancy is 9th November and interviews are expected to be held week commencing 16th November. We reserve the right to close the advert early if we receive a sufficient number of applications. We therefore advise candidates to submit their applications as early as possible to avoid disappointment.

Please do not contact the retailer directly. Inspiro Learning carry out the full recruitment service for this employer. Due to the high number of applications, we cannot provide a timescale on when you are likely to receive a response. As most of our roles are recruited for on an ongoing basis, we will contact you if you are successful at progressing to the next step. It is not possible for us to contact every applicant individually. If you have not heard back on a specific vacancy but find another opportunity that is of interest to you, we welcome an additional application.